Summary
Overview
Work History
Education
Skills
Timeline
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Helena Capucho

Seattle,WA

Summary

Customer-oriented General Manager with 3,5 years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen.

Overview

6
6
years of professional experience

Work History

General Manager

Fogo De Chão
02.2020 - Current
  • Developed and implemented strategies to increase sales and profitability.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Managed budget implementations, employee evaluations, and contract details.
  • Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
  • Trained new employees on proper protocols and customer service standards.
  • Managed purchasing, sales, marketing and customer account operations efficiently.

Server

Cafe Rio
02.2019 - 11.2019
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.

Sales Associate

Pastry Is Art
01.2017 - 01.2019
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.

Education

Bachelor of Science - Nursing

Unisuam
Rio De Janeiro
01.2016

Skills

  • Startups and Acquisitions
  • Staff Management
  • Departmental Operations Management
  • Negotiation
  • Networking Abilities
  • Sales Planning and Implementation
  • Product Costing
  • Employee Scheduling
  • Sales Team Development
  • Data Review
  • Risk Management
  • Economic Analysis
  • Budgeting and Cost Control Strategies
  • Communication Skills
  • Coaching and Mentoring
  • Global Sales and Marketing
  • Purchasing and Planning
  • Staff Training
  • Leadership
  • Inventory Control
  • Budgeting and Cost Control
  • Budget Administration
  • Staffing
  • Human Resources Leadership
  • Multimillion-Dollar P&L Management
  • Time Management
  • Operations Management
  • Profit and Loss
  • Recruitment
  • Team Leadership
  • Labor Cost Controls
  • Performance Analysis
  • Project Management
  • Event Management
  • Cost Analysis and Savings
  • Top Talent Recruiting, Hiring and Retention
  • Market Analysis
  • Market Growth
  • Problem Resolution
  • Project Planning

Timeline

General Manager

Fogo De Chão
02.2020 - Current

Server

Cafe Rio
02.2019 - 11.2019

Sales Associate

Pastry Is Art
01.2017 - 01.2019

Bachelor of Science - Nursing

Unisuam

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Helena Capucho