Fatiha Petok
Big Bear
Summary
Results-driven business owner with expertise in customer relations and small business operations. Proven ability to enhance guest satisfaction and streamline processes, leveraging strong communication and problem-solving skills.
Overview
18
18
years of professional experience
Work History
Businesses Owner
L& M Vacation Rental Services
Big Bear, CA
02.2018 - Current
- Managed all aspects of property operations for vacation rental portfolio.
- Developed and implemented marketing strategies to enhance online presence and attract guests.
- Oversaw guest relations, ensuring high satisfaction and prompt resolution of inquiries.
- Streamlined booking processes using industry-specific software to improve efficiency.
Manager
Big Bear Kake Front Lodge
Big Bear, CA
02.2014 - 07.2017
- Led daily operations, ensuring efficient service delivery and guest satisfaction.
- Developed staff training programs, enhancing team performance and service standards.
- Implemented cost-control measures, optimizing budget management and resource allocation.
- Analyzed guest feedback, driving improvements in service quality and operational efficiency.
Customer Service Representative
Optimed
San Clemente, CA
01.2008 - 02.2012
- Resolved customer inquiries through effective communication and problem-solving skills.
- Managed customer accounts an
- Collaborated with team members to improve service
- Collaborated with team members to improve service delivery
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
No Degree - Sociology
University Paul Valery
FranceHigh School Diploma -
Lycee Louis Feuilldes
France06-1988
Skills
- Customer relations
- Small business operations
- Relationship building
- Verbal and written communication
Accomplishments
- Supervised team of 15 staff members.
- Collaborated with team of 9 in the development of [CRS software
Languages
Spanish
Limited Working
Timeline
Businesses Owner
L& M Vacation Rental Services
02.2018 - Current
Manager
Big Bear Kake Front Lodge
02.2014 - 07.2017
Customer Service Representative
Optimed
01.2008 - 02.2012
No Degree - Sociology
University Paul Valery
High School Diploma -
Lycee Louis Feuilldes