Karen Brunskill
Wasaga Beach,ON
Summary
Adept at driving growth and enhancing customer relations, my tenure at O CannaBliss showcases a proven track record in business management and negotiation. Leveraging skills in marketing strategies and relationship building, I achieved significant financial growth, elevating brand awareness and mastering customer service excellence. Professional with deep expertise and readiness for leadership. Proven track record in driving business growth and operational efficiency. Strong focus on team collaboration and delivering impactful results. Known for reliability, adaptability, strategic vision, and effective problem-solving. Skilled in business management, financial planning, and customer relations. Business professional prepared for this role, bringing wealth of experience in strategic planning and operational management. Delivered impactful results through effective leadership and resource optimization. Focused on fostering team collaboration and achieving exceptional outcomes with adaptability and reliability. Skilled in financial management, strategic growth, and customer relations.
Overview
29
29
years of professional experience
Work History
Businesses Owner
O CannaBliss
10.2009 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
- Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
- Evaluated industry competition regularly to maintain a competitive advantage in the marketplace.
- Mentored staff members on best practices in customer service and sales techniques, leading to increased performance levels.
- Generated revenues yearly and effectively capitalized on industry growth.
- Led negotiations for major contracts, securing favorable terms that significantly reduced costs.
- Elevated brand awareness with targeted marketing campaigns, leveraging social media and digital platforms.
- Interacted well with customers to build connections and nurture relationships.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Placed orders to restock items before supplies ran out.
- Loaded dishes, glasses and tableware into dishwashing machines.
- Assisted in inventory management, preventing shortages and overstock situations.
Cook's Assistant
Vidas Bistro
100 Mile House , BC
04.2008 - 10.2009
- Worked with chef to prepare daily food specials and other supplies.
- Followed recipes closely for consistent taste, quality and presentation.
- Prepared food orders to support waitstaff and other team members.
- Worked on salads, desserts and meat preparation to increase kitchen speed.
- Removed expired food and beverages from storage and reviewed inventory for upcoming expirations dates.
- Portioned meals according to recipe specifications, limiting kitchen waste.
- Monitored food quality and temperature for safe consumption.
Customer Service Representative
Visions Electronics
Kamloops , BC
07.2005 - 10.2006
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Analyzed customer service metrics to identify trends and develop strategies for improvement.
- Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
- Participated in training programs to enhance product knowledge and customer service skills.
- Responded proactively and positively to rapid change.
Realtor
Century 21
Kamloops , BC
10.1995 - 10.1997
- Passionate about learning and committed to continual improvement.
- Excellent communication skills, both verbal and written.
- Worked effectively in fast-paced environments.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours across night, weekend, and holiday shifts.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Education
Residential Care Attendant - Health Care Aide
Sprott Shaw College
Kamloops, BCBusiness Administration -
Sprott Shaw College
Kamloops, BCRealtor - Real Estate
University of British Columbia
Vancouver, BCSkills
- Customer Relations
- Small business operations
- Relationship Building
- Verbal and written communication
- Business Management
- Business Planning
- Marketing
- Staff hiring
- Business launch
- Negotiation
- Product branding
- Customer Service
- Decision-Making
- Scheduling
- Goal Setting
- Inventory Management
- Cost Control
- Marketing Strategies
Languages
English
Professional Working
Timeline
Businesses Owner
O CannaBliss
10.2009 - Current
Cook's Assistant
Vidas Bistro
04.2008 - 10.2009
Customer Service Representative
Visions Electronics
07.2005 - 10.2006
Realtor
Century 21
10.1995 - 10.1997
Residential Care Attendant - Health Care Aide
Sprott Shaw College
Business Administration -
Sprott Shaw College
Realtor - Real Estate
University of British Columbia
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