Summary
Overview
Work History
Skills
Languages
Timeline
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Fatemeh Rahmani-kokya

North Vancouver,BC

Summary

Proven professional with extensive experience in customer service and cleaning, demonstrated during my tenure at Angel Cleaning Company. Excelled in maintaining high standards of cleanliness and client satisfaction, leveraging skills in cash handling and client relationship building. Achieved significant improvements in workplace efficiency and customer loyalty through effective time management and communication.

Overview

10
10
years of professional experience

Work History

Cleaner

Angel Cleaning Company
01.2013 - 01.2015
  • Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
  • Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
  • Removed trash, debris and other waste materials from premises.
  • Used time management and efficient cleaning methods to meet deadlines.

Section Cook

Mythos Greek Restaurant
06.2011 - 12.2012
  • Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
  • Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
  • Prepared meals efficiently under time constraints for timely service during peak hours.
  • Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.

Sandwich Artist

Quiznos Subs
01.2007 - 01.2010
  • Greeted guests, promoted specials, and took orders.
  • Operated the cash register with accuracy, ensuring proper handling of transactions.
  • Kept workplace clean and organized in line with restaurant policies.
  • Increased speed of service through effective multitasking and time management skills.
  • Prioritized excellent communication skills to understand customer preferences accurately while minimizing errors in orders.
  • Prepared and served hot and cold sandwiches based on customer preferences.
  • Upheld high standards of customer service at all times to enhance client loyalty and satisfaction.

Cashier

Save On Foods
01.2005 - 01.2006
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Skills

  • Customer Service
  • Cleaning and sanitizing
  • Cash Handling
  • Time management skills
  • Time Management
  • Upselling strategies
  • Customer loyalty
  • Client Relationship Building

Languages

English
Native or Bilingual
Persian
Native or Bilingual
Turkish
Native or Bilingual
Kurdish
Native or Bilingual

Timeline

Cleaner

Angel Cleaning Company
01.2013 - 01.2015

Section Cook

Mythos Greek Restaurant
06.2011 - 12.2012

Sandwich Artist

Quiznos Subs
01.2007 - 01.2010

Cashier

Save On Foods
01.2005 - 01.2006

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Fatemeh Rahmani-kokya