Fateme Rahmani
Burnaby,BC
Summary
Friendly receptionist with effective multitasking, communication and organizational skills. Schedules appointments, collects
co-payments and files and maintains patients' medical records. Hardworking and courteous individual comfortable performing basic clerical duties, including photocopying, scanning and faxing.
Also experienced in doctor's assistant in a beauty clinic .
Overview
1
1
year of professional experience
1
1
Certification
Work History
Clinic Receptionist
Nika Beauty Clinic
2022.10 - 2023.12
- Greeted patients, scheduled appointments and maintained records and accounts.
- Called patients to remind of upcoming appointments and help schedule testing for off-site services.
- Efficiently managed multiple lines of communication, including phone calls, emails, and faxes.
- Provided exceptional customer service to patients during their visit by actively listening to their needs and addressing any concerns they had about their care or upcoming appointments.
- Organized patient files and medical records, resulting in easier access for clinic staff when needed.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
- Increased customer retention rates through exceptional communication skills and problem-solving abilities.
- Skilled at working independently and collaboratively in a team environment.
Education
Bachelor - Biomedical Engineering
Azad University, Tehran Medical Branch
Tehran02.2022
Skills
- Healthcare Industry Knowledge
- Customer Service
- Appointment management
- Electronic Medical Records
- Reminder calls
- Adaptable to change
- Proficient in excel
- punctual and professional
- Computer Proficiency
- Skin Analysis Proficiency
- Anti-aging treatments
- Skin Care Consultation
Languages
English
Full Professional
Persian
Native or Bilingual
Italian
Limited Working
Certification
- Licensed skincare
Timeline
Clinic Receptionist
Nika Beauty Clinic
2022.10 - 2023.12
Bachelor - Biomedical Engineering
Azad University, Tehran Medical Branch
- Licensed skincare
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