Christabel Afangnekossou
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. Detail-oriented administrative assistant with experience in customer service, data entry and office management.
Overview
11
11
years of professional experience
Work History
Clinic Receptionist
UBC Health Clinic
Vancouver, BC
10.2021 - Current
- Greeted patients, scheduled appointments and maintained records and accounts.
- Called patients to remind of upcoming appointments and help schedule testing for off-site services.
- Improved communication between patients and medical staff with accurate message relay.
- Efficiently managed multiple lines of communication, including phone calls, emails, and faxes.
- Maintained medical record database with up-to-date patient information and provided information to other providers.
- Streamlined appointment scheduling for improved clinic flow and reduced wait times.
- Optimized patients' satisfaction and provider time by scheduling appointments in person or by telephone.
- Increased efficiency in handling phone calls, directing them to appropriate personnel as needed.
- Supported administrative staff with various tasks such as document preparation and data entry.
- Processed payments from patients for co-pays and uninsured visits.
- Contributed to the development of office procedures that enhanced overall clinic operations.
-
Sales Support Generalist
Victoria's Secret
Vancouver, BC
08.2019 - Current
- I achieve my sales goal for the day, Team player, Promoted from sales floor to bra fitting expert in less than a year.
- Collaborated with cross-functional teams on special projects to improve overall business performance and achieve strategic objectives.
- Prioritized urgent customer support issues while balancing storefront operational needs and general customer service duties.
- Optimized CRM system usage by maintaining accurate customer records and updating contact information regularly.
- Coordinated trade show participation, showcasing company products to potential clients and industry partners.
- Facilitated the development of long-term customer relationships by providing personalized service and anticipating clients'' needs, ultimately driving growth in repeat business.
- Assisted with development of merchandising and sales strategies.
- Boosted sales revenue by developing and implementing effective sales support strategies.
Medical Office Receptionist
VGH Eye Care Centre
Vancouver, BC
04.2021 - 10.2021
- Improved patient satisfaction by efficiently managing front desk operations and addressing inquiries professionally.
- Increased office productivity by multitasking efficiently during peak hours, handling multiple responsibilities simultaneously.
- Contributed to a welcoming atmosphere by greeting patients warmly upon arrival and assisting them throughout their visit.
- Reviewed and sent medical records to other physicians upon request.
- Enhanced office efficiency by maintaining organized patient records and scheduling appointments accurately.
- Managed high call volumes, directing calls to appropriate departments while providing accurate information to callers.
- Assisted in billing processes, ensuring accurate records and timely payments from insurance companies and patients.
- Updated demographics regularly on electronic health record systems ensuring accuracy and up-to-date information accessible during visits.
Sales Associate
Ardene
Kamloops, BC
05.2018 - 03.2019
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Provided positive first impressions to welcome existing, new, and potential customers.
Receptionist/Administrative Assistant
Lapaz Community Hospital
Accra
02.2013 - 08.2015
- Greeting and welcoming guests, Answering phones and scheduling appointment, Notifying other workers of visitors arrival
Education
BSc -
Thompson Rivers University
Kamloops, BCDiploma -
High school
College diploma in Humanities and Social Sciences -
Douglas College
New Westminster, BC06.2024
Skills
- Adaptable to change
- Healthcare Industry Knowledge
- Workflow Optimization
- Records Management
- Medical Records Management
- Customer Service
- Collaboration and Teamwork
- Computer Proficiency
- Proficient in Microsoft Office
- Flexible Schedule
- Data Entry
- EMR / EHR
Groups
Hearts and purses blog, 02/01/14, Present, Writer for an African female blog
Awards
- Best student in foods and nutrition, 08/01/14
- Best student in my course for the 2014/2015 academic year
Publications
Falling for the best friend, http://heartsandpurses.blogspot.com/2014/09/falling-for-%20the-best-friend.html, 09/01/14, Article about love and relationships
Languages
English
Native or Bilingual
German
Limited Working
Timeline
Clinic Receptionist
UBC Health Clinic
10.2021 - Current
Medical Office Receptionist
VGH Eye Care Centre
04.2021 - 10.2021
Sales Support Generalist
Victoria's Secret
08.2019 - Current
Sales Associate
Ardene
05.2018 - 03.2019
Receptionist/Administrative Assistant
Lapaz Community Hospital
02.2013 - 08.2015
BSc -
Thompson Rivers University
Diploma -
High school
College diploma in Humanities and Social Sciences -
Douglas College