Fatema Merchant
Thunder Bay,ON
Summary
Hardworking Associate committed to driving high sales. Flexible and outgoing team player commended for demonstrating honesty and integrity with customers, team members and supervisors. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
4
4
years of professional experience
Work History
Financial Services Representative
Money Mart Financial Services
Thunder Bay, ON
02.2024 - Current
- Collaborated with team members to achieve sales targets and improve overall branch performance.
- Assessed credit applications accurately by analyzing applicants'' financial history, income stability, and repayment capability.
- Developed targeted marketing campaigns to attract new clients and expand market share within the region.
- Monitored changes in financial markets and kept clients informed of latest developments.
- Responded to inquiries from clients and provided financial advice to drive fiscal growth.
- Maintained updated records of all financial transactions to support traceability.
- Delivered consistent results within compliance guidelines while meeting quarterly sales quotas.
- Evaluated collateral values for secured loans using various appraisal methods, ensuring accurate determination of asset worthiness before loan approvals were granted.
Seasonal Sales Manager
Cherry Hill Programs
Thunder Bay, ON
11.2023 - 01.2024
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
Sales Associate
Best buy
Thunder Bay, ON
05.2023 - 09.2023
- Greeted customers and provided exceptional customer service.
- Provided accurate information about products, prices and services.
- Processed transactions using a point-of-sale system.
- Maintained up-to-date knowledge of store merchandise and policies.
- Built relationships with customers to encourage repeat business.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Handled customer complaints in a professional manner.
Financial Services Representative
My Credit Care
California, USA
09.2022 - 04.2023
- Provided excellent customer service, resolving issues quickly and maintaining long-term client relationships.
- Collaborated with team members to achieve sales targets and improve overall branch performance.
- Maximized revenue potential by identifying cross-selling opportunities for additional products and services.
- Fostered strong relationships with clients, leading to high satisfaction levels and referrals.
- Streamlined client communication processes for increased efficiency in case management.
- Collaborated with credit counseling agencies to provide holistic solutions for clients in need of financial assistance.
- Conducted preliminary assessments of potential clients'' finances, determining eligibility for company''s services based on their unique circumstances.
- Reduced client debt by negotiating settlements and restructuring payment plans.
Debt Analyst/Customer Support Executive
Easy Finance
California, USA
11.2020 - 08.2022
- Answered customer inquiries via phone, email, and chat.
- Resolved customer issues in a timely manner.
- Managed customer accounts using CRM software tools.
- Created training materials for new employees in the department.
- Identified cross-selling opportunities to increase revenue.
- Ensured compliance with company policies and procedures.
- Responded to customer concerns and implemented changes to accounts to resolve issues.
Education
BBA - Business Administration
Sikkim Professional University
Sikkim 06.2023
Skills
- Payment Processing
- Business Development
- Friendly and Outgoing
- Cash Register Operation
- Excellent Communication Skills
- Merchandising Knowledge
- Sales Expertise
- Customer Service
- Sales and Marketing
- Financial Records Analysis
- Financial Services
- Cash Management
- Financial Product Sales
- Loan Applications
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Timeline
Financial Services Representative
Money Mart Financial Services
02.2024 - Current
Seasonal Sales Manager
Cherry Hill Programs
11.2023 - 01.2024
Sales Associate
Best buy
05.2023 - 09.2023
Financial Services Representative
My Credit Care
09.2022 - 04.2023
Debt Analyst/Customer Support Executive
Easy Finance
11.2020 - 08.2022
BBA - Business Administration
Sikkim Professional University