Harsimran Kaur
Summary
Skilled financial services expert with a proven ability to enhance client satisfaction through effective communication and problem-solving. Experienced in managing invoices, conducting audits, and delivering exceptional service. Currently advancing knowledge through a specialized course in investment funds to further contribute to the financial sector.
Overview
8
8
years of professional experience
Work History
Financial Services Representative
Cash 4 You
Ottawa, Canada
05.2024 - Current
- Delivered payday and installment loan solutions while ensuring compliance with regulatory and internal guidelines, contributing to risk mitigation
- Achieved and exceeded daily sales targets by securing 5+ high-value loans and driving monthly revenue growth
- Executed cross-selling and upselling campaigns by proactively engaging with new and existing customers, enhancing overall loan portfolio value
- Built and maintained a loan book valued at $700K from the ground up within a branch-based environment
- Managed daily outbound collection calls, maintaining portfolio-at-risk (PAR) under 10% consistently
- Conducted thorough financial audits and approval checks by reviewing clients' financial statements to assess loan eligibility
- Completed monthly audit reports with accurate financial and operational data, supporting informed decision-making and operational transparency
- Performed regular sales rounds to attract new customers and maintain community visibility
Accounting Intern
Perfect education
Ahmedabad, Gujarat
01.2026 - Current
- Processed invoices, credit memos, and other documents related to accounts receivable.
- Managed invoices and processed payments to vendors efficiently.
- Process vendor invoices for timely payment and record keeping.
- Verify and match purchase orders with received goods and services.
- Assist in month-end closing by preparing account reconciliations.
- Communicate with vendors regarding payment status and discrepancies.
- Provided assistance to customers with online banking transactions such as transfers and bill payments.
Sales Associate
Club Demonstration Services
Ottawa, Canada
12.2024 - Current
- Consistently exceeded daily sales targets, averaging 110% performance by driving customer interest and conversions
- Conducted product demonstrations and provided samples to engage customers and promote merchandise in a high-traffic retail environment
- Built rapport with customers to enhance shopping experiences and encourage repeat visits
- Assisted customers in locating products and recommending items based on preferences to enhance their shopping experience
- Accurately processed POS transactions, handling cash, card payments, and returns in accordance with company policies
- Prepared merchandise for display by tagging, pricing, and arranging products to increase visibility and attract customer attention
- Collaborated with store staff to check inventory availability and coordinate stock replenishment across multiple locations
- Engaged customers through product demonstrations and interactive presentations.
- Maintained clean and organized display areas for optimal customer experience.
- Assisted team members in setting up promotional events and product displays.
- Educated customers on product features and benefits to drive interest.
- Handled customer inquiries and provided solutions to enhance satisfaction.
Assistant Store Manager
Tim Hortons
Saint John, Canada
01.2024 - 09.2024
- Supervised store operations and led teams of ~10 to ensure adherence to policies and exceptional service standards
- Managed storefront and drive-through service, maintaining fast, friendly, and efficient customer interactions
- Monitored drive-through traffic flow and managed order processes, optimizing service speed and enhancing customer satisfaction
- Trained new staff and developed training materials, ensuring team members were equipped to deliver exceptional service
- Resolved customer complaints effectively, increasing satisfaction through proactive issue resolution and service recovery
- Solicited and applied customer feedback to implement service improvements, aligning offerings with evolving client expectations
- Oversaw cash handling procedures, balanced registers, and ensured compliance with closing protocols
- Implemented safety protocols and maintained compliance with health and industry standards to minimize incidents
- Cooked and assembled food items according to established recipes and safety guidelines. and beverages according to guidelines, maintaining quality, temperature, and presentation standards
Administrative Assistant
Trucking Company
Brampton, Canada
08.2020 - 01.2021
- Greeted visitors and drivers at front desk, managing check-in processes to create positive first impression
- Handled a high volume of incoming calls using a multi-line phone system, routing inquiries to appropriate departments for timely assistance
- Scheduled appointments and coordinated meetings for staff and management, optimizing calendar efficiency
- Performed administrative duties including data entry, filing, scanning, and maintaining accurate physical and digital records
- Supported HR and operations staff by coordinating onboarding documentation, tracking attendance, and preparing internal reports
- Processed payments, deposits, and billing documents, maintaining confidentiality and accuracy in all financial transactions
- Fostered strong relationships with team members and management by maintaining clear and courteous communication
- Ensured compliance with safety and visitor protocols, maintained visitor logs, and issued access badges.
Assistant Manager
Farm Boy Food Service
04.2018 - 08.2020
- Led a bakery team of 3-4 staff, overseeing daily operations and ensuring adherence to food safety and quality standards
- Delivered exceptional customer service by promptly addressing client inquiries, resolving concerns, and enhancing the overall shopping experience
- Trained team members on customer interaction best practices and quality control procedures to improve service delivery
- Analyzed customer service feedback to implement quality assurance protocols, enhancing service standards
- Collaborated with customer service teams to streamline outbound efforts, ensuring consistent service excellence
- Maintained a clean, organized, and welcoming environment, ensuring compliance with health and safety regulations
- Greeted customers, provided product recommendations, and contributed to a positive, personalized shopping experience
- Reported and monitored technical or operational issues to ensure timely resolution and uninterrupted service
Education
Business Management -
Cambrian College
Brampton, ON08-2019
Skills
- Invoice processing
- Accounts receivable management
- Vendor invoice payment
- Payment processing
- Account reconciliation
- Financial auditing
- Financial reporting
- Expense tracking
- Budget analysis
- Vendor relations
- Customer relationship management
- Data entry accuracy
- Finance
- Loan processing
- Cross-selling products
- Financial planning
Languages
- English
- Hindi
- Punjabi
Timeline
Accounting Intern
Perfect education
01.2026 - Current
Sales Associate
Club Demonstration Services
12.2024 - Current
Financial Services Representative
Cash 4 You
05.2024 - Current
Assistant Store Manager
Tim Hortons
01.2024 - 09.2024
Administrative Assistant
Trucking Company
08.2020 - 01.2021
Assistant Manager
Farm Boy Food Service
04.2018 - 08.2020
Business Management -
Cambrian College