Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Aminullah Fatehzada

Aurora

Summary

Experienced customer service professional with a proven track record in delivering exceptional service and fostering positive customer relationships. With a background in both customer service representative and storefront roles, I possess a deep understanding of the importance of creating memorable experiences and ensuring customer satisfaction. I thrive in fast-paced environments and excel at multitasking, problem-solving, and maintaining a calm demeanor under pressure. My strong attention to detail and organizational skills enable me to efficiently handle transactions, manage inventory, and maintain a visually appealing storefront. As a reliable and personable professional, I am eager to contribute my expertise to exceed customer expectations and drive success in any customer-centric role.

Overview

6
6
years of professional experience

Work History

Maintenance Assistant

Bunn-O-Matic Corporation
07.2023 - Current
  • Conducted routine inspections of equipment and facilities to identify maintenance needs.
  • Assisted in repairing and maintaining HVAC systems, plumbing, and electrical components.
  • Collaborated with team members to ensure cleanliness and functionality of workspaces.
  • Utilized maintenance management software to track service requests and updates.
  • Supported implementation of safety protocols during maintenance activities to minimize hazards.
  • Coordinated with vendors for timely procurement of tools and replacement parts.
  • Documented maintenance activities and generated reports for management review.
  • Maintained safety conditions and standards in facility.
  • Cleaned and lubricated mechanical systems to keep machinery operating at peak performance.

Customer service representative

BYJU'S - THE LEARNING APP
12.2021 - 09.2022
  • Interacting with the customers over calls on a daily basis and scheduling counselling sessions.
  • Conducting counselling sessions over weekends with the parents and identifying the challenges faced by the child with respect to the learning style and providing solutions using the USPs of the Byju's product.
  • Provided exceptional customer service, addressing inquiries and resolving issues promptly.
  • Actively promoted and upsold products/services to meet or exceed sales targets.
  • Maintained a visually appealing sales floor through proper merchandising and stocking.
  • Accurately processed cash and credit transactions, following cash management procedures.
  • Assisted in inventory management and reported discrepancies.
  • Collaborated with team members and contributed to a positive work environment.
  • Prepared and submitted sales reports to management.

Storefront/sales associate

WELLNESS FOREVER MEDICARE
12.2019 - 10.2020
  • Responsible for taking in prescriptions.
  • Making sure customer's order was correctly placed and given.
  • Packing and delivering the order.

Education

Bachelor of Computer Application - Science

Savitribai Phule Pune University
01.2022

English Upper Intermediate Level Course - undefined

Aga Khan Education Service
01.2019

Secondary School - undefined

Hakim Naser Khesraw Balkhi High School
01.2018

Microsoft Office Automation Course - undefined

Aga Khan Education Service
01.2017

Skills

  • Microsoft Office (Word, Excel, PowerPoint, Access, Outlook)
  • Adobe (Photoshop, Illustrator, Premiere)
  • Web Developing (HTML, PHP, Java, CSS, Wordpress)
  • Customer service
  • Critical thinking
  • Data entry
  • Active listening
  • Problem-solving
  • Multi-tasking strength
  • Relationship building

Languages

English
Full Professional
Hindi
Limited Working
Persian
Native or Bilingual

Timeline

Maintenance Assistant

Bunn-O-Matic Corporation
07.2023 - Current

Customer service representative

BYJU'S - THE LEARNING APP
12.2021 - 09.2022

Storefront/sales associate

WELLNESS FOREVER MEDICARE
12.2019 - 10.2020

English Upper Intermediate Level Course - undefined

Aga Khan Education Service

Secondary School - undefined

Hakim Naser Khesraw Balkhi High School

Microsoft Office Automation Course - undefined

Aga Khan Education Service

Bachelor of Computer Application - Science

Savitribai Phule Pune University
Aminullah Fatehzada