AN CHI LIU
Calgary,AB
Summary
Self-driven, motivated, business development professional with over 15 years of experience in computer and electronic manufacturing industries for global markets. Strong background in international business development, product sourcing and project management. Proven track record of successfully streamlining business operations and reducing costs. Adept at analyzing data to identify trends and developing strategies to improve efficiency.
Overview
16
16
years of professional experience
1
1
Certification
Work History
International Customer Service Representative
Price Industries Limited
08.2019 - Current
- Supporting product selection, options and application inquiries
- Managing orders within internal systems and transactions
- Acting as point of contact for international customer inquiries regarding change orders, order status and order tracking
- Sourcing and procuring third party products
- Coordinating with international logistics to ensure customer orders ship as scheduled
- Supporting international business development by creating processes that support customer service as well as gathering information to support international relationship development
- Maintaining and providing real-time business analysis, reports with Microsoft Power BI.
Project Manager
Soly-tech Enterprise
01.2016 - 06.2018
- Coordinated daily operations for major accounts, including purchase orders, production plan and logistics
- Aligned project objectives with company goals, and ensured that all projects are delivered on-time, within scope and within budget
- Fostered partnerships with customers, vendors and all stakeholders involved
- Managed E-commerce platforms including Amazon, Shopify and promoted products with online marketing strategies
- Researched and discovered new trends for new product development and marketing campaigns.
Assistance Sales Manager
Gold Apollo Co., Ltd.
10.2008 - 11.2015
- Oversaw the sales team, managed day-to-day business operations and ensured timely delivery of products to customers
- Identified new markets for exports and developed new business accounts
- Monitored international regulations and compliance requirements
- Achieved sales target with a steady growth in sales revenue
- Worked closely with R&D and production teams, utilized relationships to ensure that the products quality and demands are met
- Organized and participated in domestic and overseas tradeshows, identified potential business opportunities and gained new accounts.
Education
Post-graduate - International Business
Manitoba Institute of Trades And Technology
Winnipeg, Manitoba07.2019
Certificate - Computer Information Systems
Santa Barbara City College
California, USA07.2004
Bachelor's degree - Business / Marketing
TAFE Queensland
Queensland, Australia07.2000
Skills
- International business and E-commerce development (Amazon, Shopify, Facebook)
- Production and logistic planning
- Microsoft Office (Word, Excel, PowerPoint, Access, Outlook)
- Microsoft Power BI
- Enterprise Resource Planning system
- Material Requirements Planning system
Languages
Chinese (Mandarin)
Native or Bilingual
Certification
- Power BI DAX License - 2020
- Six Sigma: Certified Lean Six Sigma Black Belt - 2020
Timeline
International Customer Service Representative
Price Industries Limited
08.2019 - Current
Project Manager
Soly-tech Enterprise
01.2016 - 06.2018
Assistance Sales Manager
Gold Apollo Co., Ltd.
10.2008 - 11.2015
Post-graduate - International Business
Manitoba Institute of Trades And Technology
Certificate - Computer Information Systems
Santa Barbara City College
Bachelor's degree - Business / Marketing
TAFE Queensland
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