Sharanjit Kaur
Montreal,QC
Summary
Dynamic Personal Support Worker with extensive experience at Saint Joseph Health System, excelling in patient care and relationship building. Proven ability to enhance client wellbeing through compassionate support and effective communication. Skilled in assisting with medications and maintaining safety protocols, ensuring optimal health outcomes for clients.
Overview
7
7
years of professional experience
Work History
Personal Support Worker
Saint Joseph Health System
06.2025 - 08.2025
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted clients with daily living activities, promoting independence and wellbeing.
- Assisted clients in maintaining personal hygiene through bathing, grooming, and dressing tasks.
- Maintained accurate records of patient care, progress, and concerns, contributing to effective communication among healthcare team members.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Conducted light housekeeping duties to maintain a clean and comfortable living space for patients.
- Monitored patient health status regularly, reporting any changes to the appropriate medical staff.
- Enhanced patient comfort by providing compassionate and attentive personal care.
- Provided safe mobility support to help patients move around personal and public spaces.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Assisted patients with self-administered medications.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Monitored clients' overall health and well-being and noted significant changes.
sever
mykolachi karahi house
Mississauga, Ontario
10.2023 - 11.2024
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Provided excellent customer service to enhance dining experiences.
- Took and processed food orders efficiently and accurately.
- Maintained cleanliness and organization of dining areas.
- Assisted kitchen staff with food preparation and serving duties.
- Communicated effectively with team members to ensure smooth operations.
- Managed customer inquiries and resolved issues promptly.
- Provided excellent customer service to ensure satisfaction.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
Customer Service Representative
Teleperformance
09.2022 - 04.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Mobile Security Officer
Paladin Security Group
02.2021 - 09.2022
- Provided detailed incident reports, documenting observations for management review and action planning purposes.
- Conducted regular inspections of security systems, ensuring optimal performance and timely repairs as needed.
- Supported client satisfaction by promptly addressing concerns and providing customized security solutions.
- Enhanced mobile security by conducting thorough vehicle and foot patrols in designated areas.
Delivery Driver
UPS
08.2019 - 10.2020
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
Food and Beverage Server
plaza premium lounge
12.2018 - 07.2019
- Provided exceptional customer service in high-volume dining environment.
- Delivered food and beverages promptly to guests at premium lounge.
- Collaborated with kitchen staff to ensure order accuracy and quality.
- Maintained cleanliness and organization of dining area throughout shifts.
- Assisted guests with menu selections and dietary restrictions knowledgeably.
- Managed cash and credit transactions efficiently at service counter.
- Resolved guest concerns swiftly to enhance overall dining experience.
- Followed proper sanitation standards when handling food and beverage items.
- Completed opening and closing checklists to ensure smooth restaurant operations.
Education
GED - Personal Support Worker
A1 Global College
Mississauga, ON08.2025
Skills
,,,,,,,,,,,,,,
Clinical placement - facility
Clinical placement - community
Gentle persuasive approach
Health conditions
Cognitive and mental health
Assisting with medications
Assisting with dying Person
Assisting with family
Care planning
Nutrition
Abuse and neglect
Assisting with personal hygiene
Body systems
Safety and mobility
Psw foundations
- Patient care
- Customer service
- Communication skills
- Relationship building
- Personal safety awareness
- Housekeeping tasks
- Meal preparation
- Safety protocols
- Team collaboration
Languages
- English
- Hindi
- Punjabi
- beginner french
Timeline
Personal Support Worker
Saint Joseph Health System
06.2025 - 08.2025
sever
mykolachi karahi house
10.2023 - 11.2024
Customer Service Representative
Teleperformance
09.2022 - 04.2023
Mobile Security Officer
Paladin Security Group
02.2021 - 09.2022
Delivery Driver
UPS
08.2019 - 10.2020
Food and Beverage Server
plaza premium lounge
12.2018 - 07.2019
GED - Personal Support Worker
A1 Global College