Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Timeline
Generic

Hayley Bolduc

Hanmer,ON

Summary

Direct care professional well-versed in assisting individuals to meet medical and emotional needs. Trained in appointment, medication and household management. Devoted to providing companionship and attentive care. Diligent Caregiver focused on providing optimal support to clients through personalized assistance and care required to manage diverse medical conditions. Proficient in organizing medications, doctor appointments and personal activities. Caring, organized and friendly with excellent interpersonal skills. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

1
1
Certification

Work History

Personal Support Worker

MANOR, ICAN, YORK
Sudbury
  • Cared for individuals and families during periods of incapacitation, convalescence or family disruption
  • Administered bedside and personal care to clients such as aiding in ambulation, bathing, personal hygiene, and dressing/undressing
  • Closely monitored disabled residents (toileting, feeding, etc.)
  • Planned and prepared meals and special diets, fed clients
  • Performed routine health-related duties such as changing non-sterile dressings, recording pulse and blood pressure, home care agency supervisor or nurse
  • Provided companionship and conversation with patients
  • Lifted and transferred patients by hand or automatic lift
  • Carried out day-day-day duties accurately and efficiently.
  • Monitored client vital signs, administered medications and tracked behaviors to keep healthcare supervisor well-informed.
  • Helped clients manage money, pay bills and shop for groceries or personal items.
  • Assisted patients with self-administered medications.
  • Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.

Personal Support Worker

Plan A
Sudbury
  • Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
  • Documented vitals, behaviors and medications in client medical records.
  • Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
  • Monitored client vital signs, administered medications and tracked behaviors to keep healthcare supervisor well-informed.
  • Assisted with daily living activities, running errands and household chores.
  • Obtained temperatures of visitors and employees at entry of facility and asked screening questions.
  • Performed nasal swab and rapid antibody testing via blood droplet collection.
  • Provided COVID-19 FAQs and educational material to patrons and employees.
  • Documented novel coronavirus screening assessments.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Transported individuals to events and activities, medical appointments and shopping trips.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.

Front Desk Receptionist

Choice hotels
Sudbury
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
  • Planned coverage needs and organized services to support incoming special events.
  • Explained details regarding property to acclimate patrons to resort environment.
  • Collected room deposits, fees and payments.
  • Contacted housekeeping staff and maintenance department immediately to resolve guest room issues.
  • Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
  • Protected guest valuables with main safe or in individual boxes to maximize security.
  • Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
  • Maintained transaction security by verifying payment cards against identification.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Confirmed relevant guest information and payment methods to prevent fraud.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Updated customer accounts with add-on room charges, minibar use and room service bills.

Customer Service Representative

Wellwise
Sudbury, ON
  • Provided primary customer support to internal and external customers.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Cultivated customer loyalty, promoted repeat business and improved sales.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Processed orders, credits and tracked returns.
  • Updated and maintained information in customer accounts.
  • Helped improve customer satisfaction by translating customer paperwork and company documentation.
  • Increased efficiency and team productivity by promoting operational best practices.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Collaborated with sales team members to stay current on inventory levels, complete accurate orders and resolve item issues.
  • Recommended products to customers, thoroughly explaining details.
  • Resolved issues over phone with customers daily

Delivery Driver

Fedex
Sudbury
10.2021 - Current
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Fostered positive working relationships with regular customers.
  • Inspected truck equipment and supplies and reported problems and safety hazards to supervisors following each shift.
  • Created and submitted delivery and DOT logs.
  • Performed walk around on delivery vehicle before beginning shift to verify correct and safe operating order.
  • Kept and studied detailed mileage and fuel reports to track overall fuel costs.
  • Contacted customers prior to delivery to confirm and coordinate delivery times.
  • Loaded truck and properly secured items to prevent damage for deliveries.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Delivered packages to customer doorsteps and business offices.
  • Kept detailed records of completed or in-progress deliveries using hand-held devices and camera images.
  • Maintained contact with dispatching team and management for open communication about delays or other delivery issues.
  • Documented mileage, deliveries, pickups, customer issues and damages.
  • Recorded each delivery using proper paperwork before leaving warehouse.
  • Completed routine maintenance on truck to keep in working order.
  • Inspected trucks and trailers before each trip to assess safety and identify maintenance concerns.
  • Operated with safety and skill to avoid accidents and delays.

Education

High School Diploma -

École Secondaire Hanmer High
Hanmer
2016

Associate of Arts - Pre-Health Sciences

College Boreal
Sudbury
2017

Personal Support Worker Certificate -

St-Albert Adult Learning Center
Sudbury
2020

Skills

  • Client Education
  • Decision Making
  • Critical Thinking
  • Convalescence Support
  • Problem Identification
  • Personal Service
  • Client Records Management
  • Bedside Care
  • Team Collaboration
  • First Aid Certification
  • Time Management
  • Incontinence Care
  • Responding to Difficult Customers
  • Calm and Professional Under Pressure
  • Upselling Products and Services
  • Issue and Complaint Resolution

Certification

PSW Certificate ҉ Current First Aid CPR and Health and Safety Training ҉ Ontario Secondary School Diploma

Additional Information

  • Clean Criminal Record ҉ , Positive References Available Upon Request

Timeline

Delivery Driver

Fedex
10.2021 - Current

Personal Support Worker

MANOR, ICAN, YORK

Personal Support Worker

Plan A

Front Desk Receptionist

Choice hotels

Customer Service Representative

Wellwise

High School Diploma -

École Secondaire Hanmer High

Associate of Arts - Pre-Health Sciences

College Boreal

Personal Support Worker Certificate -

St-Albert Adult Learning Center

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