Farzeen Ather
Vancouver,BC
Overview
5
5
years of professional experience
1
1
Certification
Work History
Peer Advisor
UBC Arts Academic Advising
08.2022 - 08.2023
- Collaborated on projects related to advising initiatives, first year programs, international student orientation, student retention, course registration, improving website and social media communications, research initiatives.
- Communicated with dozens of students a day via email, through in-person interactions at the front counter, over virtual advising (on Zoom), and by answering telephone inquiries during assigned.
- Guided students to online resources or other units on campus based on their needs.
- Responded appropriately to distressed students with respect, empathy, and understanding.
- Collected, compiled and presented data/statistics to inform future advising practices, research, and allocation of advising resources.
Volunteer Staffer
The Ubyssey
01.2021 - 04.2023
- Performed research and checked facts to maintain high standard of journalistic integrity.
- Wrote a variety of personal essays and news stories for online and print publication.
- Met weekly deadlines in a high-energy working environment.
- Covered student elections with an eye for detail and a pursuit of important information for the student body.
- Established and maintained relationships with credible sources.
- Recommended copy edits based on knowledge of target audience and internal and external style guides.
Operations Team Lead
UBC Tennis Centre
08.2021 - 12.2022
- Enhanced operational performance and reduced labor expenses by developing and optimizing standard practices.
- Motivated and trained employees to maximize team productivity.
- Assisted in daily processing of requests for refunds, court cancellations, and withdrawals ensuring compliance with refund policies.
- Responding to complex inquiries that are flagged by operations staff.
- Supported the Operations Coordinator with hiring, onboarding, and training of operations staff.
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
Customer Service Representative
Orchards Residents Association
07.2018 - 08.2021
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Aided customers in booking and organizing events such as company socials, birthdays, and weddings.
- Performed administrative functions including managing issues with membership status, printing membership cards, distributing invoices, receiving payment.
- Assisted with the Orchards Summer Camps and PD Day Camps.
- Promoted and marketed community programs and events.
- Maintained a positive attitude and professional appearance reflective of the critical role this position played as an ambassador for the community.
Polling Officer
AMS Elections
12.2019 - 03.2020
- Attended all meetings of the AMS Elections Committee and other duties as required in the lead-up to the election.
- Managed voting stations.
- Recognized and mediated voting irregularities.
- Enforced campaign regulations at all times.
- Engaged and drew in potential voters.
- Worked with the AMS mission statement and values to operate a successful department.
Education
Juris Doctor -
Peter A. Allard School of Law
Vancouver, BC05.2026
Bachelor of Arts - English Literature And Law & Society
University of British Columbia
Vancouver, BC05.2023
High School Diploma -
J. Percy Page High School
Edmonton, AB06.2019
Skills
- Written and oral communication
- Organization and time management
- Attention to detail
- Student involvement
- Customer service
- Student advocacy
- Team-building
Certification
Mental Health First Aid - Canadian Mental Health Association
ASIST (Applied Suicide Intervention Skills Training) - Canadian Mental Health Association
Standard First Aid CPR C + AED - St. John’s Ambulance
Languages
English - Fluent speaking, reading, and writing skills
Urdu - Fluent speaking skills, intermediate reading and writing skills
Hindi - Fluent speaking skills
Punjabi - Proficient speaking skills
Timeline
Peer Advisor
UBC Arts Academic Advising
08.2022 - 08.2023
Operations Team Lead
UBC Tennis Centre
08.2021 - 12.2022
Volunteer Staffer
The Ubyssey
01.2021 - 04.2023
Polling Officer
AMS Elections
12.2019 - 03.2020
Customer Service Representative
Orchards Residents Association
07.2018 - 08.2021
Juris Doctor -
Peter A. Allard School of Law
Bachelor of Arts - English Literature And Law & Society
University of British Columbia
High School Diploma -
J. Percy Page High School
Similar Profiles
Guido IsidronGuido Isidron
Junior Publicist at Pachuca's Academic Advising CenterJunior Publicist at Pachuca's Academic Advising Center
Angel RamosAngel Ramos
Lead Student Mentor at Academic Success and Undergraduate Advising(CSUSB)Lead Student Mentor at Academic Success and Undergraduate Advising(CSUSB)
Seth Leung Woo-GabrielSeth Leung Woo-Gabriel
Student Assistant at Academic Success Center and Advising, Texas Wesleyan UniversityStudent Assistant at Academic Success Center and Advising, Texas Wesleyan University