Natally Miranda
San Diego
Summary
Customer-focused professional with over three years of experience in higher education and service environments. Demonstrates a strong ability to foster inclusive communities, resolve conflicts, and build relationships while multitasking in fast-paced settings.
Overview
2
2
Languages
4
4
years of professional experience
Work History
Peer Advisor
UCSD Financial Aid and Scholarships Office
San Diego
06.2024 - Current
- Provided virtual counseling sessions to support students effectively.
- Greeted students warmly and professionally during virtual counseling sessions.
- Managed student communications through emails, posted memos, and maintained records of student consultations.
- Multitasked effectively in fast-paced, high-traffic work environment.
- Maintain a clean record of our service ticketing operation.
- Must have predictable and reliable attendance, be able to work well independently and in a team setting.
President
Sigma Pi Alpha Sorority
06.2025 - 06.2026
- Directed chapter operations, overseeing executive board members to enhance organizational effectiveness.
- Strengthened chapter engagement through service initiatives, fostering community involvement via programs like Adopt-A-Family and drives.
- Promoted academic excellence and leadership development, maintaining chapter standards and accountability.
- Represented chapter in campus-wide initiatives, cultivating relationships within Sorority & Fraternity Life community.
Resident Assistant
University of California, San Diego
San Diego
09.2025 - 06.2026
- Foster safe, welcoming, and inclusive community for 50–70 undergraduate residents, enhancing their overall living experience.
- Served as primary point of contact for resident concerns, delivering exceptional customer service and effectively resolving issues.
- Planned and facilitated educational, wellness, and community-building programs, increasing resident engagement and participation.
- Build positive relationships with residents through mentorship, active communication, and individualized support.
- Respond calmly and effectively to emergencies, policy violations, and conflict situations while following university procedures.
- Complete administrative responsibilities including documentation, incident reports, room inspections, and on-call duties while managing multiple priorities.
- Revelle Residential Life
Summer Office Assistant
UCSD Seventh Res Life Office
San Diego
06.2024 - 09.2024
- Delivered customer service by interacting clearly with individuals from diverse backgrounds, fostering positive relationships.
- Performed administrative tasks, including filing, data entry, and responding to inquiries, ensuring efficient office operations.
- Collaborated with office staff on various projects and day-to-day operations, enhancing team effectiveness and workflow.
- Conducted inspections of spaces to ensure cleanliness and reported any damages or maintenance issues promptly.
- Performed regular audits of hard keys for the residential college, ensuring accurate inventory and security.
Server/Attendant
Raincross at Riverside
Riverside
02.2022 - 09.2022
- Prepared and organized meals to meet dietary requirements for residents.
- Accommodated special requests from residents during meal service.
- Cultivated positive, collaborative environment for residents and co-workers.
- Participated in training sessions and maintained compliance with health and safety regulations.
Education
B.A. - Sociology - concentration in Law and Society, Ethnic Studies
University of California - San Diego
La Jolla, CA06-2026
High School Diploma -
Norte Vista High School
Riverside, CA01-2022
Skills
- Customer service excellence
- Effective communication
- Strong verbal communication
- Strong written communication
- Conflict resolution
- Problem-solving
- Team collaboration
- Organizational management
- Time management
- Administrative support
- Detail orientation
- Peer mentoring
- Interpersonal skills
- Campus involvement
- Peer mentoring
Leadership Experience
Sigma Pi Alpha Sorority, President, Directed chapter operations, overseeing executive board members and ensuring effective organizational management., Strengthened chapter engagement through service initiatives, including programs like Adopt-A-Family and community drives., Promoted academic excellence and leadership development, maintaining chapter standards and accountability., Represented the chapter in campus-wide initiatives and built relationships within the Sorority & Fraternity Life community.
Languages
Spanish
Professional
English
Professional
Timeline
Resident Assistant
University of California, San Diego
09.2025 - 06.2026
President
Sigma Pi Alpha Sorority
06.2025 - 06.2026
Peer Advisor
UCSD Financial Aid and Scholarships Office
06.2024 - Current
Summer Office Assistant
UCSD Seventh Res Life Office
06.2024 - 09.2024
Server/Attendant
Raincross at Riverside
02.2022 - 09.2022
B.A. - Sociology - concentration in Law and Society, Ethnic Studies
University of California - San Diego
High School Diploma -
Norte Vista High School