Summary
Overview
Work History
Education
Skills
Certification
Custom
Timeline
Generic

Farzaneh Javan Yerdoghdi

west Vancouver,British Columbia

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

5
5
years of professional experience
1
1
Certification

Work History

IT Technician

Technician
Mashhad, Iran
04.2021 - 04.2023
  • Performed system backups and restores as required.
  • Assisted with server virtualization projects using VMware ESXi or Hyper-V technologies.
  • Coordinated with vendors for repair services when needed.
  • Troubleshot system issues related to network connectivity, software installation and configuration, printing.
  • Provided technical support to users via telephone or remote access.
  • Configured routers, switches and wireless access points for LANs and WANs.
  • Implemented security measures such as firewall configuration and virus protection software installation and updates.
  • Created documentation for common IT tasks such as troubleshooting steps for various types of problems.
  • Installed and configured hardware, software, systems, networks, printers, and scanners.
  • Resolved hardware issues including replacing parts as necessary.

Sales Assistant

assist
Mashhad, Iran
04.2020 - 03.2021
  • Processed special orders for out-of-stock items when necessary.
  • Attended staff meetings to discuss new products or changes in store policy or procedure.
  • Informed customers about current promotions and discounts.
  • Resolved customer complaints in a timely manner.
  • Provided excellent customer service to clients in person and over the phone.
  • Analyzed customer feedback data to identify areas of improvement within store's services.
  • Completed daily reports on sales performance metrics such as units sold per hour, day, week, month.
  • Provided customer service by answering questions, resolving problems, and responding to complaints in a timely manner.

Hardware Technician

assist
Mashhad, Iran
03.2018 - 03.2020
  • Removed viruses and other malicious programs from computers using anti-virus software tools.
  • Provided technical support to customers via telephone or in-person visits.
  • Configured network settings for local area networks and wide area networks.
  • Provided advice and recommendations regarding purchasing decisions related to hardware components.

Education

Bachelor of Science - Software Engineering

Azad University
Iran-Mashhad
01-2011

Associate of Arts - Program in Computer

Azad University
Iran-Mashhad
04-2006

Skills

  • Application installations
  • Debugging
  • Hardware Installation
  • Application support
  • Data Recovery
  • Software updating
  • Customer Service
  • System Configuration

Certification

Microsoft Office Suite: Proficiency in Word, Excel, PowerPoint.

Customer relationship management (CRM).

Networking: Understanding of network configurations, protocols, and security.

Technical support: Skills in troubleshooting and providing technical support for software and hardware issues.

Server management: Managing and maintaining servers,Windows Server.

Virtualization: Using tools like VMware.

Introduction to TCP/IP ,Yonsei University.

Custom

References available upon request.

Timeline

IT Technician

Technician
04.2021 - 04.2023

Sales Assistant

assist
04.2020 - 03.2021

Hardware Technician

assist
03.2018 - 03.2020

Bachelor of Science - Software Engineering

Azad University

Associate of Arts - Program in Computer

Azad University

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Farzaneh Javan Yerdoghdi