FARSIMA AMIRSAEEDI

Deliver personalized, consultative customer experiences in a premium retail environment. Guide clients through product selection by understanding lifestyle, preferences, and functional needs. Build trust through clear communication, product knowledge, and thoughtful follow-up. Support in-store and virtual appointments while maintaining brand visual standards.

• Delivered exceptional customer experiences through personalized service and product expertise. Increased customer loyalty and repeat business.
• Managed complex sales transactions and returns processing using advanced POS systems. Maintained 99% accuracy in financial reconciliation.
• Collaborated with management to optimize inventory flow and store presentation. Contributed to improved operational efficiency.
• Resolved customer concerns with diplomacy and professionalism. Transformed potential conflicts into positive brand experiences.

• Spearheaded daily operations for high-end jewelry gallery. Oversaw inventory management, sales reporting, and team performance.
• Implemented effective staff scheduling and training programs. Improved team productivity and customer satisfaction scores.
• Handled escalated customer issues with tact and authority. Maintained gallery's reputation for exceptional service.
• Coordinated with ownership on strategic initiatives. Managed product selection, pricing strategies, and seasonal campaigns.

• Provided expert product consultation to diverse clientele. Translated customer needs into appropriate jewelry selections.
• Maintained meticulous records for invoices, certificates, and documentation. Ensured compliance with industry standards.
• Designed and executed compelling visual merchandising displays. Enhanced customer engagement and drove sales.
• Cultivated long-term client relationships through personalized service and follow-up communication.