Summary
Overview
Work History
Education
Skills
Additional Information
Additional Information
Timeline
Generic

Melina Thomas

Edmonton,Canada

Summary

Organized and dependable administrative professional with over 3 years of experience in customer service, sales support, and fundraising administration. Skilled in managing records, coordinating schedules, and handling confidential information with accuracy. Recognized for professionalism, strong communication, and the ability to keep office operations running smoothly. Seeking an administrative or office support role where I can contribute to efficiency and a positive team environment.

Energetic and personable, well-suited for roles requiring strong customer interaction and relationship building. Understanding of sales principles and customer service techniques, combined with effective communication and organizational skills. Focused on driving positive customer experiences and achieving sales targets.

Overview

4
4
years of professional experience

Work History

Sales Associate & Warehouse Assistant

Wine and Beyond
08.2023 - 09.2024
  • Supported daily operations by maintaining accurate inventory and organized displays.
  • Assisted customers with inquiries and transactions, ensuring professional service.
  • Collaborated with team members to maintain compliance with store policies.
  • Provided exceptional customer service, enhancing overall shopping experience for patrons.
  • Managed inventory levels, ensuring optimal stock availability and product rotation.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.

Direct Marketing Sales Representative

Wild West Roadshows
11.2021 - 02.2023
  • Managed high-volume customer communications and promoted products.
  • Maintained sales records and trained new staff on procedures.
  • Built rapport with clients and consistently met sales targets.
  • Developed targeted marketing campaigns to drive customer engagement and sales growth.
  • Analyzed market trends to identify opportunities for product promotion and outreach strategies.
  • Cultivated relationships with clients to enhance customer loyalty and repeat business.
  • Trained and mentored junior team members on effective sales techniques and customer interaction best practices.
  • Collaborated with cross-functional teams to align marketing initiatives with overall business objectives.
  • Implemented time management strategies to juggle multiple responsibilities effectively, ensuring timely follow-up with clients and adherence to project deadlines.
  • Improved lead generation process with strategic prospecting techniques, leading to higher quality leads for the sales team.

Administrative & Fundraising Assistant (Contract/Seasonal)

Breast Cancer Canada
01.2021 - 01.2023
  • Processed tax receipts and maintained donor records in compliance with regulations.
  • Handled confidential information with discretion and accuracy.
  • Assisted with fundraising campaigns and coordinated reporting.
  • Coordinated fundraising campaigns, enhancing donor engagement and participation.
  • Developed marketing materials to promote awareness of breast cancer initiatives.
  • Collaborated with team members to streamline donation processing procedures.
  • Managed donor databases, maintaining accurate records and improving data retrieval efficiency.
  • Trained new volunteers on best practices for donor interaction and event support.
  • Led volunteer teams during events, fostering teamwork and maximizing contributions.
  • Maintained up-to-date knowledge of best practices in nonprofit fundraising, applying relevant techniques to improve overall results consistently.

Crew Leader / Cashier

McDonald's
09.2020 - 11.2021
  • Supervised front counter and drive-thru operations during peak hours.
  • Trained and mentored new employees on procedures and service standards.
  • Balanced cash transactions and upheld accuracy in daily reporting.
  • Supervised daily operations, ensuring adherence to quality and service standards.
  • Trained and mentored team members, fostering skills development and teamwork.
  • Trained employees in time management and proper ways to complete job duties.
  • Served as the primary point of contact between crew members and upper management, relaying important information as necessary.
  • Instructed crew members in safe work practices and methods to reduce work-related injuries.

Education

Diploma - Social Work

NorQuest College
Edmonton, AB

High School Diploma -

Strathcona Christian Acadamy
Sherwood Park, AB
01-2020

Skills

  • Administrative Support & Data Entry
  • Recordkeeping & Documentation
  • Scheduling & Task Coordination
  • Professional Communication (Phone/Email)
  • Customer Service & Client Relations
  • Confidential Information Handling
  • Organization & Time Management
  • Team Collaboration & Training
  • Customer service
  • Teamwork and collaboration
  • Time management
  • Problem-solving skills
  • Multi-tasking strength
  • Problem-solving
  • Excellent people skills
  • Goal oriented
  • Exceptional customer service
  • Relationship building
  • Outgoing personality
  • Flexible schedule
  • Client service

Additional Information

Languages: English (Fluent)

Additional Information

  • Availability: Immediate
  • Work Eligibility: Legally authorized to work in Canada

Timeline

Sales Associate & Warehouse Assistant

Wine and Beyond
08.2023 - 09.2024

Direct Marketing Sales Representative

Wild West Roadshows
11.2021 - 02.2023

Administrative & Fundraising Assistant (Contract/Seasonal)

Breast Cancer Canada
01.2021 - 01.2023

Crew Leader / Cashier

McDonald's
09.2020 - 11.2021

Diploma - Social Work

NorQuest College

High School Diploma -

Strathcona Christian Acadamy
Melina Thomas