FARSIMA AMIRSAEEDI
Toronto,Canada
Summary
Dynamic and results-driven professional with 6+ years of proven success in customer relations, business operations, and cross-functional collaboration. Combines analytical thinking with exceptional interpersonal skills to drive customer satisfaction and support business growth. Demonstrates remarkable adaptability across diverse industries and cultures. Consistently exceeds expectations in high-pressure environments. Recently completed advanced marketing education in Canada while gaining hands-on experience in Toronto's retail landscape. Brings comprehensive skill set spanning customer service, operations management, and business development.
Overview
9
9
years of professional experience
Work History
Customer Service Associate
Local Boutique
Toronto, ON
01.2024 - 10.2024
- Delivered exceptional customer experiences through personalized service and product expertise. Increased customer loyalty and repeat business.
- Managed complex sales transactions and returns processing using advanced POS systems. Maintained 99% accuracy in financial reconciliation.
- Collaborated with management to optimize inventory flow and store presentation. Contributed to improved operational efficiency.
- Resolved customer concerns with diplomacy and professionalism. Transformed potential conflicts into positive brand experiences.
Retail Manager
Ruby Gold Gallery
, Taiwan
01.2018 - 01.2019
- Spearheaded daily operations for high-end jewelry gallery. Oversaw inventory management, sales reporting, and team performance.
- Implemented effective staff scheduling and training programs. Improved team productivity and customer satisfaction scores.
- Handled escalated customer issues with tact and authority. Maintained gallery's reputation for exceptional service.
- Coordinated with ownership on strategic initiatives. Managed product selection, pricing strategies, and seasonal campaigns.
Sales Associate
Kimiya Gold Gallery
, Taiwan
01.2016 - 01.2017
- Provided expert product consultation to diverse clientele. Translated customer needs into appropriate jewelry selections.
- Maintained meticulous records for invoices, certificates, and documentation. Ensured compliance with industry standards.
- Designed and executed compelling visual merchandising displays. Enhanced customer engagement and drove sales.
- Cultivated long-term client relationships through personalized service and follow-up communication.
Education
Graduate Certificate - Marketing Management
Sheridan College
Mississauga, ON01.2024
Bachelor of Architecture -
Azad University
Tehran01.2018
Skills
- Customer Service & Relations
- Team Leadership & Training
- Inventory Management
- POS Systems & Payment Processing
- Order Fulfillment & Tracking
- Conflict Resolution
- Visual Merchandising
- Data Entry & Documentation
- Microsoft Office Suite
- Cross-Cultural Communication
- Process Improvement
- Sales & Upselling
Languages
Fluent in English and Farsi
PROFESSIONAL STRENGTHS
- Adaptability & Learning Agility: Quickly masters new systems and processes while maintaining high performance standards.
- Problem-Solving Excellence: Approaches challenges with analytical thinking and creative solutions. Identifies improvements that benefit customers and operations.
- Cultural Intelligence: Uses international experience and multilingual skills to connect with diverse customers and teams. Creates welcoming environments.
- Reliability Under Pressure: Maintains composure during peak periods, emergencies, and difficult situations.
Timeline
Customer Service Associate
Local Boutique
01.2024 - 10.2024
Retail Manager
Ruby Gold Gallery
01.2018 - 01.2019
Sales Associate
Kimiya Gold Gallery
01.2016 - 01.2017
Graduate Certificate - Marketing Management
Sheridan College
Bachelor of Architecture -
Azad University
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