Farshid Hafez
Coquitlam,BC
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
8
8
years of professional experience
Work History
Assistant Construction Manager
Sunszeh Construction Company
03.2021 - 08.2023
- Actively assisted in managing and coordinating construction projects, ensuring adherence to timelines and budgets.
- Provided valuable support to managers by overseeing construction teams, offering guidance, and facilitating smooth operations
- Collaborated with stakeholders to develop project plans, specifications, and budgets.
- Monitored project progress, identified and resolved issues, and implemented quality control measures
- Developed computerized schedules and updated schedule reporting.
Customer Service Representative
Ramoz Cafe
04.2017 - 04.2018
- Maintain customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offer customer advice and assistance, paying attention to particular needs or wants.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Customer Service Associate
LC Waikiki
08.2015 - 04.2017
- Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders and pricing needs.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Helped 20+ customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
Education
Master of Science - Structural Engineering
Azad University
Iran03-2024
Bachelor of Science - Civil Engineering
Azad University
Iran08-2020
Skills
- Order fulfillment
- Credit card payment processing
- Stocking and replenishing
- Sales expertise
- Microsoft Office Suite
- Google Workspace
- Customer relations
- Active Listening
- Customer Service
- Problem-solving abilities
Languages
English
English
Full Professional
Persian
Native or Bilingual
Timeline
Assistant Construction Manager
Sunszeh Construction Company
03.2021 - 08.2023
Customer Service Representative
Ramoz Cafe
04.2017 - 04.2018
Customer Service Associate
LC Waikiki
08.2015 - 04.2017
Master of Science - Structural Engineering
Azad University
Bachelor of Science - Civil Engineering
Azad University
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