Farouk Tassi Waiswa
sales/marketeer
Montreal,QC
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
12
12
years of professional experience
Work History
Sales Representative
YUASA, Kampala , Uganda
01.2010 - 01.2022
- Managed customer accounts to secure customer satisfaction and repeat business.
- Trained and mentored new sales representatives.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Developed and implemented sales strategies to increase profits.
- Used customer insights to develop innovative sales strategies to increase sales.
- Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals.
- Negotiated contracts with clients and developed relationships with key personnel.
- Generated new leads through networking and attending industry events.
- Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.
- Engaged in friendly conversation with customer to better uncover individual needs.
Sales Manager
Dembe Enterprises, Kampala, Uganda
01.2012 - 03.2021
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Met with clients, delivering presentations, and educating on product and service features and offerings.
- Closed lucrative sales deals using strong negotiation and persuasion skills.
Education
Bachelor of Arts - Management
Islamic University In Uganda, Kampala
Kampala, UgandaMarketing
Makerere University Business School
Kampala Uganda01.2021
High School Diploma -
Kyambogo University, Kampala, Uganda
Kampala ,Uganda07.2015
Skills
- Records Management
- Proposal Development
- Client Service
- Lead Prospecting
- Customer Needs Assessment
- Network Development
- Sales Consultation
Languages
English
Full Professional
Reading
I love reading books because am cognisant of the fact that learning is a gradual process that does not end so am always eager to acquire new knowledge especially in my field of business.
Additional Information
Am an MBA( masters in Business administration) ongoing student,therefore with more knowledge of marketing and finance management.
Timeline
Sales Manager
Dembe Enterprises, Kampala, Uganda
01.2012 - 03.2021
Sales Representative
YUASA, Kampala , Uganda
01.2010 - 01.2022
Bachelor of Arts - Management
Islamic University In Uganda, Kampala
Marketing
Makerere University Business School
High School Diploma -
Kyambogo University, Kampala, Uganda
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