Summary
Overview
Work History
Education
Skills
Application
Community Service
Languages
Timeline
Generic

Cathy Whitlock

Sault Ste. Marie,Canada

Summary

Administrative professional with over ten years of experience in high-pressure, client-focused settings. Expertise in organization, accuracy, and confidentiality, complemented by advanced keyboard skills and proficiency in Microsoft Office. Skilled in drafting professional correspondence, managing sensitive documents, and facilitating legal workflows. Strong background in real estate and community leadership, emphasizing attention to detail and professional integrity.

Overview

35
35
years of professional experience

Work History

Sales Representative

RE/MAX
01.2021 - Current
  • Operated as a self-employed Realtor, managing contracts, legal forms, and sensitive client information
  • Liaised with lawyers, city officials, and service providers to ensure timely, accurate documentation
  • Drafted and reviewed disclosures, agreements, and professional correspondence
  • Maintained exceptional client service and follow-up in a high-volume, deadline-driven environment
  • Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
  • Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
  • Collaborated with marketing to create impactful promotional materials for increased brand awareness.

Sales Representative

RE/MAX Centre City Realty Inc., Brokerage
04.2013 - 01.2021
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Expanded customer base through cold calling, networking, and relationship building.
  • Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
  • Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
  • Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
  • Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
  • Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.
  • Streamlined sales process, reducing time from lead to close.

Census Commissioner (Contract Roles)

Statistics Canada
01.2006 - 01.2011
  • Recruited, trained, and supervised teams of 15+ for Canadian Census operations
  • Oversaw data collection processes, ensured confidentiality compliance, and met government timelines
  • Conducted internal audits of Yield operations and resolved escalated issues efficiently

Retail Manager

Clinique Cosmetics
01.2000 - 01.2009
  • Managed sales, inventory, and staffing across busy cosmetic counters
  • Utilized system selling methods to maximize client experience and product education
  • Trained and mentored junior staff while maintaining visual merchandising standards

Administrative Assistant

AMJ Campbell Van Lines
01.1990 - 01.1999
  • Provided full administrative support in a dynamic office setting
  • Managed phone communications, filing, scheduling, and customer support
  • Developed early expertise in office systems, communication, and document organization

Education

Executive Secretarial Diploma - keyboarding, business communication, legal & financial administration

Westervelt Business School
London, ON

Skills

  • Legal & Administrative Support
  • Microsoft Office Suite (Word, Excel, Outlook)
  • Confidential Document Handling
  • Executive Office Administration
  • Professional Communication
  • Customer & Client Relations
  • File & Records Management
  • Team Collaboration & Leadership
  • Time Management & Multi-tasking
  • Customer service
  • Interpersonal communication skills
  • Relationship building
  • Sales presentations
  • Complex Problem-solving
  • Negotiation tactics
  • Process improvement
  • Strategic planning
  • Account management
  • Systems and software expertise
  • Records management
  • Regulatory compliance
  • Social media marketing

Application

04/11/25, Human Resources Department, City of Sault Ste. Marie, human.resources@cityssm.on.ca, Application for Clerk POA / Legal - Job Posting 034-040-2025

Community Service

Chair, North Shore Health Alliance, Richard's Landing, Leads local health initiatives and works collaboratively with regional stakeholders., Supports strategic planning and advocacy for rural health access.

Languages

English
Full Professional

Timeline

Sales Representative

RE/MAX
01.2021 - Current

Sales Representative

RE/MAX Centre City Realty Inc., Brokerage
04.2013 - 01.2021

Census Commissioner (Contract Roles)

Statistics Canada
01.2006 - 01.2011

Retail Manager

Clinique Cosmetics
01.2000 - 01.2009

Administrative Assistant

AMJ Campbell Van Lines
01.1990 - 01.1999

Executive Secretarial Diploma - keyboarding, business communication, legal & financial administration

Westervelt Business School

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Cathy Whitlock