Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Farnaz Hosseini

Thornhill

Summary

Hardworking Banker able to speak English and Farsi fluently, Familiar with setting up new accounts for customers, maintaining security and supporting audits. Excellent organizational, relationship-building and documentation skills. Prepared to offer 15 years of customer service experience to a challenging position with room for advancement.

Overview

8
8
years of professional experience

Work History

Personal Banking Associate

TD Bank
12.2021 - Current
  • Assisted customers with opening or closing accounts, completing loan, credit card and line of credit applications, and signing up for new services.
  • Explained account terms and conditions to customers in both English and Farsi for persian and non persian clients.
  • Verified customer identity and reviewed documentation for accuracy.
  • Ensured compliance with all regulatory requirements by meticulously reviewing transaction records and adhering strictly to established operational guidelines.

Bank Teller

TD Bank
01.2021 - 12.2021
  • Managed high-volume transactions while maintaining attention to detail, ensuring seamless customer experience.
  • Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
  • Translate customer inquiries for non Farsi speaking colleagues regarding account balances, transaction history, services charges, and interest rates.
  • Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
  • Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.

Graphic Designer

Boom Digital Marketing
09.2019 - 11.2020
  • Meeting with client to determine marketing and design vision, budget and deliverable timeframes to achieve their graphic design needs
  • Producing the variety of graphic designing solutions as per their requirements to get the right design
  • Creating designs for website, posters, banners, logo designs, business cards and icons
  • Formatting design for use in print and web


Senior Photographer

Lifetouch/Prestige Portraits
09.2016 - 03.2019
  • Capture high quality portraits of individuals, families, groups, sport teams, proms and special events
  • Edit and process all images for product shoots after each shooting session to meet show specifications and standards of company
  • Work successfully with a variety of personalities and work styles
  • Instructed, mentored and coached junior photographers for career development

Education

Mount Royal University
12.2019

Sait Polytechnic
02.2017

Azad Islamic University of Estahban
12.2005

Skills

  • Financial product knowledge
  • Client Retention Strategies
  • Customer Service
  • Self-motivated nature

Languages

English
Full Professional
Farsi
Native or Bilingual

Timeline

Personal Banking Associate

TD Bank
12.2021 - Current

Bank Teller

TD Bank
01.2021 - 12.2021

Graphic Designer

Boom Digital Marketing
09.2019 - 11.2020

Senior Photographer

Lifetouch/Prestige Portraits
09.2016 - 03.2019

Mount Royal University

Sait Polytechnic

Azad Islamic University of Estahban

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Farnaz Hosseini