Summary
Overview
Work History
Education
Skills
Timeline
Generic

Seyi Sanusi

Regina

Summary

Accomplished Personal Banking Associate with a proven track record at TD Bank, enhancing portfolio performance through market trend analysis and exceptional customer service. Expert in financial product knowledge and client education, I've significantly improved client financial stability and satisfaction. Skilled in team collaboration and credit analysis, consistently exceeding performance benchmarks.

Welcoming New Accounts Representative excited to transition to reputable company. Skilled at marketing bank products, handling account maintenance and evaluating new customer information. Hardworking and organized with exceptional time management abilities. Goal-driven banking professional well-versed in managing diverse customer needs with speed and efficiency. Maximizing satisfaction and bank revenue through hands-on service and support, knowledgeable product recommendations and persuasive communication skills. Successful at excelling in fast-paced, competitive banking environments. Good sales and customer service abilities paired with in-depth knowledge of bank products and services. Proficient in updating accounts, processing transactions and coordinating records.

Banking professional with extensive experience in client relationship management and financial product knowledge. Known for teamwork and consistently achieving results in dynamic environments. Skilled in financial advising and adept at adapting to evolving customer needs.

Overview

10
10
years of professional experience

Work History

Personal Banking Associate

TD Bank
03.2023 - Current
  • Built strong relationships with clients through consistent communication and exceptional customer service.
  • Analyzed market trends and identified investment opportunities, resulting in enhanced portfolio performance.
  • Assisted small business owners in navigating complex financial situations, helping them make informed decisions about their banking needs.
  • Provided ongoing support for clients experiencing financial challenges, offering guidance on debt management and budgeting techniques.
  • Managed a diverse range of client portfolios, consistently outperforming benchmark indices.
  • Prepared detailed reports analyzing portfolio performance against established goals, ensuring transparency and accountability to stakeholders.
  • Helped clients make informed decisions about financial future.
  • Assisted clients with budgeting and cash flow management.
  • Handled sensitive customer inquiries with discretion and professionalism, maintaining strict adherence to privacy regulations.
  • Ensured compliance with all regulatory requirements by meticulously reviewing transaction records and adhering strictly to established operational guidelines.
  • Participated actively in staff training programs designed not only for personal professional development but also for enhancing overall team performance levels.
  • Assisted in growing the bank''s business portfolio by identifying potential clients and cross-selling products.

Customer Service Manager

Ecobank Nig
01.2015 - 09.2022
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Took ownership of customer issues and followed problems through to resolution.
  • Reduced customer complaints, proactively addressing issues and implementing effective solutions.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
  • Improved response times for customer inquiries with efficient ticketing system management and prioritization techniques.
  • Assisted small business owners in navigating complex financial situations, helping them make informed decisions about their banking needs.
  • Collaborated with sales teams to develop tailored solutions for prospective clients, resulting in increased revenue generation opportunities.
  • Conducted quarterly customer satisfaction surveys to identify areas for improvement.
  • Elevated customer satisfaction with detailed training programs for support staff.
  • Designed incentive programs to motivate staff and improve service levels.
  • Assisted in growing the bank''s business portfolio by identifying potential clients and cross-selling products.
  • Improved team morale by establishing recognition program for exceptional customer service.

Education

Bachelor of Science - Business Education

University of Nigeria Nnsuka
Nigeria
2008

Skills

  • Financial product knowledge
  • Credit analysis
  • Team Collaboration
  • Cash handling accuracy
  • Customer Service-Oriented
  • Educating clients
  • Branch Operations
  • Loan processing
  • Financial product sales
  • Anti-money laundering

Timeline

Personal Banking Associate

TD Bank
03.2023 - Current

Customer Service Manager

Ecobank Nig
01.2015 - 09.2022

Bachelor of Science - Business Education

University of Nigeria Nnsuka
Seyi Sanusi