Farkhunda Bhatti
Calgary
Summary
Motivated and dependable indidual with a strong commitment to proding excellent serce and maintaining high standards of quality and efficiency. Adaptable and quick to learn, with the ability to thrive in team-oriented and fast-paced enronments. Brings a positive attitude, strong communication skills, and a willingness to take on new responsibilities. Dedicated to supporting workplace goals through reliability, professionalism, and a customer-first approach.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Taxi Dispatcher
Indigo Park Canada Inc.
Calgary
09.2025 - Current
- Coordinate the movement of vehicles and drivers to ensure efficient and timely service for passengers.
- Use GTMS for keeping records of drivers.
- Selling Trips and maintaining transactions accurately.
- Keeping Records of short trips.
- Answering all phone inquires.
- Making end of the day report.
- Perform other related tasks assign by the supervisor.
- Kept track of taxi availability and estimated times of arrival at pickup locations.
Curbside Taxi Coordinator
Indigo Park Canada Inc.
Calgary
07.2025 - 09.2025
- Communicate and coordinate with Dispatch to ensure availability of taxi’s for guests
- Greet guests in a friendly and professional manner and direct them to a Taxi
- Assist guests with luggage; ensure items are handled with care
- Ensures that taxi drivers follow airport procedures and reports occurrences, if necessary
Baker/ Front counter attendant
Tim Hortons
Calgary
12.2024 - 07.2025
- Greet customers warmly and take accurate food and drink orders
- Prepare coffee, espresso drinks, baked goods, and sandwiches
- Operate kitchen and beverage equipment safely and correctly
- Handle cash and card transactions using the POS system
- Maintain cleanliness of work areas, dining space, and restrooms
- Follow food safety, hygiene, and health regulations
- Restock ingredients and supplies; rotate inventory
- Work as part of a team to ensure fast and friendly service
- Assist in opening/closing duties as assigned
- Respond to customer questions, requests, or complaints politely
- Multitask during busy periods to keep service flowing smoothly
- Be punctual, reliable, and flexible with scheduling (early mornings, weekends, etc.)
Administrative Assistant
Black Hawk Freight corporation
Calgary
05.2020 - 09.2023
- Answered phone calls, directed inquiries to appropriate personnel, responded to customer requests in a timely manner.
- Maintained files and filing, keeping sensitive information confidential.
- Provided administrative support to management staff, including scheduling meetings and appointments, preparing agendas, taking minutes, and maintaining records.
- Assisted in the preparation of presentations using Microsoft Office Suite applications such as Word, Excel, PowerPoint.
- Compiled and entered data into various databases to ensure accuracy and completeness.
- Maintained database of client contact information with accuracy and attention to detail.
- Served as primary point of contact for facilitating operational and administrative inquiries.
- Maintained office inventory by assisting with supply orders.
Receptionist
Raikman overseas
Calgary
03.2017 - 03.2020
- Monitored daily operations in order to ensure efficient workflow processes were being followed.
- Used Microsoft Office Suite to create and revise documents and presentations.
- Maintained calendars and schedules to set appointments for management team.
- Processed incoming mail and distributed to relevant departments or individuals.
- Established professional and collaborative working relationships with company associates and external parties.
- Resolved issues, escalating major conflicts and concerns to appropriate personnel.
- Screened incoming telephone calls, routing to appropriate personnel.
- Assisted the executive management team in making informed decisions by providing timely and accurate administrative support.
- Built and maintained relationships with vendors and other external contacts.
- Proofread documents for grammar accuracy prior to submission.
- Provided cross-coverage support for other administrative personnel.
Cashier/Sales Associate
Mac's Convenience Store
04.2015 - 01.2017
- Operated cash register and accurately processed payments, returns, and exchanges.
- Maintained cleanliness of the checkout area by cleaning counters, shelves and windows.
- Performed opening and closing procedures, such as counting cash register, restocking, and cleaning.
- Built and maintained positive working relationships with co-workers.
- Demonstrated excellent customer service skills while interacting with customers in a friendly manner.
- Provided excellent customer service by greeting customers and offering assistance.
- Helped restock shelves when necessary to maintain an organized display area.
- Developed strong customer service skills by providing efficient and accurate service.
- Accurately processed customer payments using cash, credit cards, and checks.
- Managed large amounts of cash accurately during busy hours in a fast-paced environment.
- Provided efficient and courteous service to customers.
- Developed strong customer relationships to support satisfaction and loyalty.
Education
Bachelor's Degree - Statistics
University of Karachi
Karachi, SindhSkills
- Customer Service
- Data Entry
- Filing
- Microsoft
- Microsoft Word
- Receptionist
- Scheduling
- Billing
- Vehicle coordination
- Transaction management
- Customer inquiries
- Dispatch communication
- GTMS usage
- Data entry accuracy
- Time management
- Problem solving
- Quick learner
- Team player attitude
Certification
- Albert basic security training
- First Aid- CPR- AED level-C
- Preserve certificate
- ProTech security staff training
Languages
English
Urdu
Punjabi
Timeline
Taxi Dispatcher
Indigo Park Canada Inc.
09.2025 - Current
Curbside Taxi Coordinator
Indigo Park Canada Inc.
07.2025 - 09.2025
Baker/ Front counter attendant
Tim Hortons
12.2024 - 07.2025
Administrative Assistant
Black Hawk Freight corporation
05.2020 - 09.2023
Receptionist
Raikman overseas
03.2017 - 03.2020
Cashier/Sales Associate
Mac's Convenience Store
04.2015 - 01.2017
Bachelor's Degree - Statistics
University of Karachi