Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Farkhunda Bhatti

Calgary

Summary

Motivated and dependable indidual with a strong commitment to proding excellent serce and maintaining high standards of quality and efficiency. Adaptable and quick to learn, with the ability to thrive in team-oriented and fast-paced enronments. Brings a positive attitude, strong communication skills, and a willingness to take on new responsibilities. Dedicated to supporting workplace goals through reliability, professionalism, and a customer-first approach.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Taxi Dispatcher

Indigo Park Canada Inc.
Calgary
09.2025 - Current
  • Coordinate the movement of vehicles and drivers to ensure efficient and timely service for passengers.
  • Use GTMS for keeping records of drivers.
  • Selling Trips and maintaining transactions accurately.
  • Keeping Records of short trips.
  • Answering all phone inquires.
  • Making end of the day report.
  • Perform other related tasks assign by the supervisor.
  • Kept track of taxi availability and estimated times of arrival at pickup locations.

Curbside Taxi Coordinator

Indigo Park Canada Inc.
Calgary
07.2025 - 09.2025
  • Communicate and coordinate with Dispatch to ensure availability of taxi’s for guests
  • Greet guests in a friendly and professional manner and direct them to a Taxi
  • Assist guests with luggage; ensure items are handled with care
  • Ensures that taxi drivers follow airport procedures and reports occurrences, if necessary

Baker/ Front counter attendant

Tim Hortons
Calgary
12.2024 - 07.2025
  • Greet customers warmly and take accurate food and drink orders
  • Prepare coffee, espresso drinks, baked goods, and sandwiches
  • Operate kitchen and beverage equipment safely and correctly
  • Handle cash and card transactions using the POS system
  • Maintain cleanliness of work areas, dining space, and restrooms
  • Follow food safety, hygiene, and health regulations
  • Restock ingredients and supplies; rotate inventory
  • Work as part of a team to ensure fast and friendly service
  • Assist in opening/closing duties as assigned
  • Respond to customer questions, requests, or complaints politely
  • Multitask during busy periods to keep service flowing smoothly
  • Be punctual, reliable, and flexible with scheduling (early mornings, weekends, etc.)

Administrative Assistant

Black Hawk Freight corporation
Calgary
05.2020 - 09.2023
  • Answered phone calls, directed inquiries to appropriate personnel, responded to customer requests in a timely manner.
  • Maintained files and filing, keeping sensitive information confidential.
  • Provided administrative support to management staff, including scheduling meetings and appointments, preparing agendas, taking minutes, and maintaining records.
  • Assisted in the preparation of presentations using Microsoft Office Suite applications such as Word, Excel, PowerPoint.
  • Compiled and entered data into various databases to ensure accuracy and completeness.
  • Maintained database of client contact information with accuracy and attention to detail.
  • Served as primary point of contact for facilitating operational and administrative inquiries.
  • Maintained office inventory by assisting with supply orders.

Receptionist

Raikman overseas
Calgary
03.2017 - 03.2020
  • Monitored daily operations in order to ensure efficient workflow processes were being followed.
  • Used Microsoft Office Suite to create and revise documents and presentations.
  • Maintained calendars and schedules to set appointments for management team.
  • Processed incoming mail and distributed to relevant departments or individuals.
  • Established professional and collaborative working relationships with company associates and external parties.
  • Resolved issues, escalating major conflicts and concerns to appropriate personnel.
  • Screened incoming telephone calls, routing to appropriate personnel.
  • Assisted the executive management team in making informed decisions by providing timely and accurate administrative support.
  • Built and maintained relationships with vendors and other external contacts.
  • Proofread documents for grammar accuracy prior to submission.
  • Provided cross-coverage support for other administrative personnel.

Cashier/Sales Associate

Mac's Convenience Store
04.2015 - 01.2017
  • Operated cash register and accurately processed payments, returns, and exchanges.
  • Maintained cleanliness of the checkout area by cleaning counters, shelves and windows.
  • Performed opening and closing procedures, such as counting cash register, restocking, and cleaning.
  • Built and maintained positive working relationships with co-workers.
  • Demonstrated excellent customer service skills while interacting with customers in a friendly manner.
  • Provided excellent customer service by greeting customers and offering assistance.
  • Helped restock shelves when necessary to maintain an organized display area.
  • Developed strong customer service skills by providing efficient and accurate service.
  • Accurately processed customer payments using cash, credit cards, and checks.
  • Managed large amounts of cash accurately during busy hours in a fast-paced environment.
  • Provided efficient and courteous service to customers.
  • Developed strong customer relationships to support satisfaction and loyalty.

Education

Bachelor's Degree - Statistics

University of Karachi
Karachi, Sindh

Skills

  • Customer Service
  • Data Entry
  • Filing
  • Microsoft
  • Microsoft Word
  • Receptionist
  • Scheduling
  • Billing
  • Vehicle coordination
  • Transaction management
  • Customer inquiries
  • Dispatch communication
  • GTMS usage
  • Data entry accuracy
  • Time management
  • Problem solving
  • Quick learner
  • Team player attitude

Certification

  • Albert basic security training
  • First Aid- CPR- AED level-C
  • Preserve certificate
  • ProTech security staff training

Languages

English

Urdu

Punjabi

Timeline

Taxi Dispatcher

Indigo Park Canada Inc.
09.2025 - Current

Curbside Taxi Coordinator

Indigo Park Canada Inc.
07.2025 - 09.2025

Baker/ Front counter attendant

Tim Hortons
12.2024 - 07.2025

Administrative Assistant

Black Hawk Freight corporation
05.2020 - 09.2023

Receptionist

Raikman overseas
03.2017 - 03.2020

Cashier/Sales Associate

Mac's Convenience Store
04.2015 - 01.2017

Bachelor's Degree - Statistics

University of Karachi
Farkhunda Bhatti