Cheyenne Sisco
Calgary,AB
Summary
Results-oriented Taxi Dispatcher with expertise in customer service and complaint resolution. Skilled in training staff and coordinating workflows to enhance operational efficiency. Proven ability to manage high-stress situations while maintaining clear communication with drivers and customers. Achieved improvements in service delivery and customer satisfaction through effective problem-solving and streamlined operations.
Overview
16
16
years of professional experience
Work History
Taxi Dispatcher
checker cabs
Calgary, AB
01.2018 - 06.2026
- Coordinated taxi assignments using real-time dispatch software.
- Managed communication between drivers and customers efficiently.
- Maintained communication with drivers via radio or phone throughout the day to ensure efficient dispatch services were provided.
- Assigned drivers to customers based on their location, destination and availability.
- Assisted drivers with navigation and customer service inquiries.
- Resolved passenger complaints and driver issues promptly and effectively.
- Resolved customer complaints in a timely manner.
- Trained new dispatch staff on company protocols and systems.
- Processed payments received from customers over the phone or in person.
Kitchen Supervisor
monster mini golf
Calgary, Alberta
04.2016 - 11.2017
- Supervised kitchen staff to maintain efficient workflow and safety standards.
- Ensured compliance with health and safety regulations in the kitchen area.
- Ensured all kitchen staff adhered to food safety and sanitation regulations.
- Managed kitchen staff team and assigned tasks for various stages of food production.
- Oversaw food preparation, production and presentation according to quality standards.
- Coordinated food preparation and presentation for mini golf events and parties.
- Managed inventory levels of food supplies and kitchen equipment.
- Trained new employees on kitchen procedures and equipment usage.
- Trained workers in food preparation, money handling, and cleaning roles to facilitate restaurant operations.
- Implemented cleaning protocols to maintain a sanitary kitchen environment.
- Maintained a clean working environment by delegating tasks appropriately among staff members.
- Collaborated with management to enhance menu offerings based on customer feedback.
- Worked closely with front-of-house personnel during peak hours ensuring customer satisfaction.
Self Storage Manager
total service moving
Calgary, Alberta
01.2014 - 03.2016
- Managed daily operations of self-storage facility and ensured efficient workflows.
- Coordinated move-in and move-out processes for customers efficiently and accurately.
- Maintained security protocols for storage units and monitored surveillance systems.
- Implemented security measures including CCTV monitoring systems and access control systems at the facility.
- Conducted regular inspections of storage units for cleanliness and safety compliance.
- Oversaw customer service interactions, addressing inquiries and resolving issues promptly.
- Resolved customer complaints promptly and professionally.
- Provided excellent customer service by responding to inquiries in a timely manner.
- Ensured that the storage units were clean and safe for tenants to use.
- Maintained accurate records of tenant information such as payment history, contact details.
Office Mover
amj campbell vanlines
Calgary, Alberta
04.2010 - 01.2013
- Coordinated packing and loading of furniture and equipment, ensuring safe transport and proper handling techniques.
- Wrapped all furniture with blankets or plastic wrap to protect against scratches or dents during transport.
- Provided excellent customer service throughout the entire move process.
- Facilitated timely delivery of boxes, packages, and documents to designated offices, enhancing workflow efficiency.
- Maintained a safe working environment by adhering to safety policies and procedures.
- Ensured all items were securely strapped to pallets prior to loading onto truck.
- Assembled modular furniture systems efficiently by interpreting basic instructions.
- Worked closely with team members to ensure that all tasks were completed in a timely manner.
- Operated forklifts when needed for larger scale moves involving multiple floors of an office building .
Skills
- Navigation support
- Communication management
- Route planning
- Vehicle tracking
- Navigation support
- Service management
- Issue resolution
- Payment handling
- Workflow coordination
- Staff training
- Time management abilities
- Multitasking
- Customer service-oriented
- Customer service
- Customer service
Timeline
Taxi Dispatcher
checker cabs
01.2018 - 06.2026
Kitchen Supervisor
monster mini golf
04.2016 - 11.2017
Self Storage Manager
total service moving
01.2014 - 03.2016
Office Mover
amj campbell vanlines
04.2010 - 01.2013