FARIHA ANJUM
Scarborough,ON
Summary
Driven Market Manager bringing proven success in retail sales. Prospects new leads effectively with multi-channel approach. Stays current on market demands and trends to leverage strengths, surpass quotas and capture substantial business for long-term company success.
Overview
12
12
years of professional experience
Work History
Market Manager
SHERWIN WILLIAMS PAINTS
Toronto, ON
12.2013 - Current
- Accomplished year-over-year sales growth of 12% or higher and doubled sales growth of business in 2 years by achieving monthly sales targets consistently and pursuing new business every day.
- Gained market share by thorough lead generation in the designated territory and qualified and handed off prospects ready for next steps in sales process.
- Recruited and trained new management staff for the company as a Training Store Manager and and coached sales team members in effective selling strategies and closing techniques.
- Established and maintained a successful returning clientele base through meticulous customer service and great customer liaison
- Liaised between senior management and front-line team members to implement effective changes and revitalize market growth.
- Traveled to customer sites to demonstrate products, answer questions and close contracts.
- Made strategic and successful decisions by documenting and tracking sales activities on 'Microstrategy'.
- Maximized customer satisfaction by effectively coordinating service delivery 500+ customers across territory.
- Serviced accounts regularly to effectively upsell and cross-sell core and peripheral products.
- Built relationships with customers and community to establish long-term business growth.
Shift Leader Manager
MARK’S WORK WAREHOUSE
Toronto, ON
09.2012 - 05.2015
- Kept 3-5 employees operating productively and working on task to meet business and customer needs and mentored new employees to maximize team performance.
- Managed daily cash deposits , closing and opening store operations
- Managed receiving, store transfers and over 100+ online order shipments daily.
- Adhered to company standards and compliance requirements for operations and cleanliness of areas.
- Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
ESL Instructor
BOND LANGUAGE INSTITUTE
Zhongshan, China
05.2012 - 08.2012
- Taught 5 classes daily with advanced, beginner and intermediate levels of students in Chinese public school systems and in private ESL schools.
- Administered language and academic assessments to evaluate student progress.
- Delivered and developed lesson plans by using broad range of teaching techniques and strategies.
- Provided supportive, nurturing learning environment to encourage student participation.
- Attended team meetings with fellow bilingual teachers to integrate curriculum and improve student learning.
Education
Bachelor of Arts - Architectural Studies (Degree in Progress)
University of Toronto
Toronto, ONHigh School Diploma -
Sir John A. Macdonald Collegiate Institute
Toronto, ON05.2008
Skills
- Customer Complaint Resolution
- Profitability Assessments
- Sales Statistics Analysis
- Budgeting and Expenditures
- Team Recruiting and Onboarding
- Shipping and Receiving Oversight
- Retail Knowledge
- Talent Pipelining
- Operational Efficiency
- Account Acquisition
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
"Whatever is worth doing at all, is worth doing well."
Philip Stanhope
Timeline
Market Manager
SHERWIN WILLIAMS PAINTS
12.2013 - Current
Shift Leader Manager
MARK’S WORK WAREHOUSE
09.2012 - 05.2015
ESL Instructor
BOND LANGUAGE INSTITUTE
05.2012 - 08.2012
Bachelor of Arts - Architectural Studies (Degree in Progress)
University of Toronto
High School Diploma -
Sir John A. Macdonald Collegiate Institute
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