Fariha Akter Yana
Markham
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
3
3
years of professional experience
2
2
years of post-secondary education
1
1
Certification
Work History
Customer Service Representative
Seneca Recreation Centre
Toronto
05.2025 - Current
- Front Desk Operations: Welcomed students, staff, faculty members, managed facility check-ins via campus OneCard, and addressed inquiries to ensure positive experiences.
- Problem Resolution: Calmly resolved member complaints and scheduling conflicts during high-volume campus hours, enhancing member satisfaction.
- Administrative Tasks: Processed transactions accurately using POS systems and completed daily financial reports.
- Facility and Equipment Management: Sanitized workout stations, organized weight rooms, and conducted regular cleanings maintaining health and safety standards.
- Inventory and Rental Management: Cleaned and inspected rental equipment upon return, tracking inventory to ensure items were safe to use.
- Program Promotion: Increased student engagement by promoting intramural leagues, fitness classes, and campus wellness events, fostering community participation.
Restaurant Hostess
Sassafraz Toronto
Toronto
06.2023 - 05.2024
- Guest Reception: Welcomed guests with professionalism, efficiently managing seating and coat checks to enhance guest experience.
- Reservation Management: Managed high volume floor plans using OpenTable to maximize seating and accommodate guests.
- Floor Coordination: Reset, cleared, and polished tables to maintain fast turnover, supporting service staff and improving overall dining flow.
- Facility Management: Conducted regular washroom cleanliness checks and monitored entrance and patio areas to maintain premium standards.
- Inquiry Handling: Managed phone bookings and answered guest inquiries, coordinating special event requests to ensure seamless service.
Education
Bachelor of Science - Practical Nursing
Seneca College of Applied Arts And Technology
North York, ON 05.2024 - 05.2026
Maple Leaf International School
Toronto, ONSkills
- Customer Service Excellence
- Customer relations
- Front desk
- Membership Management
- Conflict resolution
- High-volume multitasking
- Team Coordination
- Administrative support
- POS systems expert
- Payment processing
- Inventory Tracking
- Operations and Pacing
- Systems and Software Knowledge
- Facility management
- Payment processing
Languages
Bengali
First Language
English
Proficient (C2)
C2
Certification
- First and CPR Certification
- Mask Fit Certification
- WHIMS Certification
- Food Handling Certification
Affiliations
- Graphic Designing
- Fitness Training
- Cycling
- Football
Timeline
Customer Service Representative
Seneca Recreation Centre
05.2025 - Current
Bachelor of Science - Practical Nursing
Seneca College of Applied Arts And Technology
05.2024 - 05.2026
Restaurant Hostess
Sassafraz Toronto
06.2023 - 05.2024
Maple Leaf International School