FARIHA AHADZADA
Winnipeg,Manitoba
Summary
Dynamic Pharmacy Assistant with proven expertise in customer service and problem-solving, honed at CANADA RX CONNECTION. Excelled in prescription interpretation and fostering a culture of continuous learning, notably reducing patient wait times. Skilled in multitasking and empathetic patient care, I bring a track record of enhancing pharmacy efficiency and patient satisfaction. Experienced with prescription processing and patient assistance, ensuring efficient pharmacy operations. Utilizes strong organizational skills and attention to detail in inventory management and administrative tasks. Knowledge of pharmacy software and communication techniques to support team goals and patient care.
Overview
13
13
years of professional experience
Work History
Pharmacy Assistant
CANADA RX CONNECTION
10.2011 - Current
- Answered telephones and provided information about order status, store hours and pharmacy procedures.
- Updated computer system with current customer, payment and inventory information.
- Supported operations with filing, copying and faxing.
- Trained new pharmacy staff on computer system and drug management protocols.
- Reduced waiting times for patients by implementing more efficient prescription filling process.
- Greeted customers and responded to questions with friendly, knowledgeable assistance.
- Demonstrated professionalism and empathy when handling sensitive patient situations, preserving confidentiality at all times.
- Assisted in the training and mentoring of new pharmacy assistants, fostering a culture of continuous learning and professional development.
Education
Associate of Science - Pharmacy Assistant
Winnipeg Technical College
Winnipeg, MB06-2005
High School Diploma -
GELNLAWN COLLIGIATE
Winnipeg, MB06-2004
Skills
- Stocking shelves
- Answering customer questions
- Product restocking
- Supply Restocking
- Prescription Interpretation
- Organizing supplies
- Medication labels
- Resolving Complaints
- Document filing
- Verifying orders
- Processing payments
- Resolving customer issues
- Hospitality and accommodation
- Labeling prescriptions
- Medication storage
- Filing documents
- Processing orders
- Multitasking
- Customer Service
- Problem-Solving
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Persian
Native or Bilingual
Timeline
Pharmacy Assistant
CANADA RX CONNECTION
10.2011 - Current
Associate of Science - Pharmacy Assistant
Winnipeg Technical College
High School Diploma -
GELNLAWN COLLIGIATE
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