Faried Abdul
St. Catharines,ON
Summary
High-performing, versatile professional with a 7-year career spanning Business Operations, Luxury Client Relations, and Team Leadership. Recognized as an elite athlete with a Top 20 Prospect selection and recruitment interest across Ontario, BC, and Alberta. I bring a competitive drive, disciplined time management, and a proven ability to execute objectives in high-pressure, high-volume environments.
Overview
2027
2027
years of professional experience
Work History
GUEST OPERATIONS LEAD | NIAGARA LUXURY SUITES
NIAGARA LUXURY SUITES
Niagara Falls, ON
2024 - Current
• Operational Oversight: Directing front-of-house flows and VIP guest relations for a premier Niagara property.
• Process Improvement: Implemented new internal communication protocols in 2025 that reduced guest wait times and increased team efficiency.
• Financial Management: Overseeing daily audits and high-value payment processing with 100% accuracy.
CLIENT ACCOUNT SPECIALIST
NISSAN
Niagara Falls
2022 - 2024
• Account Management: Managed the full lifecycle of high-value client accounts, including complex legal and financial documentation.
• Market Analysis: Analyzed regional automotive trends to provide data-driven recommendations for inventory.
SERVICE & OPERATIONS COORDINATOR
HOCO
Niagara Falls
2020 - 2022
• High-Volume Management: Navigated one of the region's busiest retail environments, balancing staff coordination with real-time customer service.
• Conflict De-escalation: Successfully diffused 50+ high-stress situations weekly, maintaining brand reputation.
LEAD RETAIL ASSOCIATE
PEN CENTRE
St. Catharines, ON
2019 - 2020
- Team Mentorship: Supervised daily opening/closing procedures and mentored junior staff on professional communication.
- Merchandising: Directed seasonal floor transitions to align with corporate marketing strategies.
COMMUNICATIONS & OUTREACH
PRIORITY KAY
St. Catharines, ON
2018 - 2019
• Project Coordination: Facilitated local marketing initiatives and community outreach to expand brand footprint.
Education
High School Diploma -
Eden
St. Catharines, ON2020
Police Foundation
Niagara College
WellandSkills
VIP Guest Relations
Operational Oversight
Financial Audit & Compliance
Crisis & Conflict De-escalation
Cross-Functional Leadership
High-Value Account Management
Languages
English
Full Professional
Swahili
Full Professional
Accomplishments
Elite Prospect Selection: Selected as a Top 20 Prospect for an elite basketball camp, demonstrating high-level discipline and competitive drive.
Multi-Sport Excellence: Multi-year gold medalist in Track & Field and designated student-leader for school athletic programs.
Timeline
GUEST OPERATIONS LEAD | NIAGARA LUXURY SUITES
NIAGARA LUXURY SUITES
2024 - Current
CLIENT ACCOUNT SPECIALIST
NISSAN
2022 - 2024
SERVICE & OPERATIONS COORDINATOR
HOCO
2020 - 2022
LEAD RETAIL ASSOCIATE
PEN CENTRE
2019 - 2020
COMMUNICATIONS & OUTREACH
PRIORITY KAY
2018 - 2019
High School Diploma -
Eden
Police Foundation
Niagara College