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Experienced Luxury Client Advisor with over seven years of proven excellence in the field. Consistently holding a top performance position in various luxury sales teams by exceeding in all measurable metrics, with a deep understanding of KPI success. Innate passion for luxury products and the ability to understand the unique needs of a diverse clientele base. Adept in establishing lasting client rapport and maintaining in-depth knowledge of luxury brands and trends. Seeking to learn and develop new skills to better progress with a company that offers opportunities for career growth.

Dynamic professional with expertise in customer engagement and video editing, previously a Luxury Brand Ambassador at Cathay Pacific Airport Shills Duty-Free Shop. Excelled in enhancing brand loyalty and driving sales through exceptional communication and team leadership. Proficient in AI film production, fostering customer relationships, and achieving sales targets with a 20% increase in customer satisfaction.

Digital Marketing & Client Experience Professional with 4+ years of experience driving brand growth through data-driven campaigns, CRM strategy, and high-impact customer engagement. Proven track record of increasing engagement (25-40%), managing high-volume client interactions, and contributing to revenue growth for global and luxury brands. Skilled in content strategy, account management, and Salesforce-driven customer lifecycle optimisation, with the ability to translate insights into measurable marketing outcomes. Currently pursuing an MBA in Digital Marketing, bringing a strategic and analytical approach to scaling audience growth, retention, and customer experience.

With over five years of experience across luxury hospitality and high-end retail, I have developed a refined skill set in delivering exceptional customer service and creating personalized experiences for discerning clients. My career began in the prestigious hospitality sector, where I excelled in ensuring seamless guest experiences at a five-star hotel, consistently exceeding expectations. Transitioning into luxury retail, I applied this dedication to service as a Sales Representative & Brand Ambassador, representing iconic brands such as Versace and Louis XIII. In this capacity, I have not only exceeded sales targets but also cultivated lasting client relationships through personalized product recommendations and attentive service. My expertise lies in understanding the unique needs of luxury clientele and translating that into tailored, memorable experiences. I am now eager to contribute my strong customer-centric approach, deep product knowledge, and proven track record to a dynamic luxury retail brand, helping drive both sales and brand loyalty.

SAMUEL THAYER

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Luxury Brand Ambassador (Seasonal)

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Brand Ambassador

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B.A. - Communication Studies

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Brand Ambassador

Spa Reception

Server / Barback

Luxury Brand Ambassador (Seasonal)

Actor / Model

B.A. - Communication Studies

A.A. - Communication

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