Farha Mehdawi
Elk Grove
Summary
Dedicated healthcare coordinator with a proven background in patient navigation, case management, and interdisciplinary collaboration. Proficient in epilepsy care, neurosurgical coordination, scheduling, and obtaining authorizations to ensure seamless, patient-centered care, and to support the continued success of the UC Davis Epilepsy Program.
Overview
6
6
years of professional experience
Work History
Patient Service Representative III
UCDavis Medical Center
Sacramento
09.2024 - Current
- Serve as a Patient Navigator for individuals with epilepsy, guiding patients and families through complex care processes, including referrals, follow-ups, and resource connection.
- Track and document epilepsy patient interactions using shared spreadsheets for efficiency and quality improvement.
- Actively participate in and coordinate Epilepsy Case Conferences, collaborating with neurologists and neurosurgeons.
- Coordination with the Neurosurgery Department to facilitate pre-operative clearances, consultations, and surgical scheduling for epilepsy patients.
- Handle insurance authorizations and verifications to ensure timely access to procedures, imaging, and medications, minimizing patient wait times.
Medical Office Service Coordinator II
UC Davis Health
Sacramento
05.2022 - 08.2023
- Demonstrated leadership skills to serve as the staff coordinator between doctors and patients, the nursing team, and other departments within the UC Davis Health System.
- Assisted nurses by handling incoming and outgoing calls, messages from doctors and family members, and managing the flow of day-to-day operations.
- Ability to accomplish a variety of assignments in an effective and efficient manner due to the daily workload changing.
- Three years of registration, authorizations, and referrals experience, external/internal.
- Reviewing insurance eligibility for future and current patients daily.
- Knowledge of health care insurance systems in EPIC, self-pay requests, workers' comp, Medicare, HMO, PPO, etc.
Durable Medical Equipment Coordinator
ProHealth Homecare
Sacramento
03.2019 - 03.2022
- Progressive experience in health system administration, health care planning, business administration, public administration, or a satisfactorily equivalent combination of education, training, and experience.
- Assisted with patient education on prescriptions and basic exercises that can be done safely on products.
- Interpersonal skills to establish and maintain effective working relationships with all coworkers.
- Ensured that all necessary documentation is established as it relates to payer requirements, standard operating procedures, and HIPAA compliance policies.
- Responsible for managing inventory and communicating with internal operations regarding daily services.
- Prepared all DME requests for review and approval or denial by the clinical nurse based on the diagnosis.
Education
Bachelor of Science - Health Sciences
California State University, Sacramento
Sacramento, CA05-2025
High School Diploma -
Franklin High School
Elk Grove, CA05.2018
Skills
- Medical terminology
- Epic/EMR experience
- Team collaboration
- HIPAA Compliance
- Patient navigation
- Data management
- Insurance authorization
- Effective communication
- Case management
- Time management
Accomplishments
- MOSC II Champion - UC Davis Health Neurology
- Achieved UC Davis Health Excellence Award by completing extra hours to accommodate last minute requests with accuracy and efficiency.
Timeline
Patient Service Representative III
UCDavis Medical Center
09.2024 - Current
Medical Office Service Coordinator II
UC Davis Health
05.2022 - 08.2023
Durable Medical Equipment Coordinator
ProHealth Homecare
03.2019 - 03.2022
Bachelor of Science - Health Sciences
California State University, Sacramento
High School Diploma -
Franklin High School
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