Farbod Ezami
Thornhill,ON
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
1
1
year of professional experience
Work History
School Bus Driver
Mc Clauskey School
12.2023 - Current
- Enhanced student safety by strictly adhering to bus routes and schedules, as well as enforcing established behavior guidelines.
- Reduced vehicle maintenance costs by conducting daily pre-trip inspections and promptly reporting any necessary repairs or concerns.
- Improved on-time performance with efficient route planning, taking into consideration traffic patterns and weather conditions.
- Provided a positive environment for students during transportation, fostering respectful interactions and promoting good behavior.
- Supported special needs students by accommodating individual requirements and ensuring their comfort throughout the journey.
Flatbed Tow Truck Driver
Classic Towing And Storage
09.2022 - Current
- Improved response times by efficiently navigating and utilizing GPS systems & complete knowledge of GTA area during tow truck operations.
- Enhanced customer satisfaction by providing professional and courteous assistance to stranded motorists.
- Reduced accident rates with careful driving and adherence to safety guidelines during towing procedures.
- Increased company revenue, successfully completing a high volume of service calls within designated timeframes.
Customer Service Agent
Drive Test Centre - Metro East
04.2023 - 12.2023
- Responding to inquiries related to driver licensing, determining applicant status, conducting and processing knowledge tests, dispatching road test appointments, issuing temporary driver’s licences, and processing licensing changes.
- Collecting applicable fees accurately.
- Contacting members of the public to communicate information and correcting errors.
- Administering commercial licence renewals, including accepting medical examination reports and criminal record checks.
- Escalating customer concerns and redirecting customers to other government agencies, when required.
- Maintaining a high level of professionalism when interacting with customers, ensuring positive experiences.
Education
Bachelor of Science - Computer Science
York University
04.2025
Skills
- Knowledge of the GTA’s roads
- Passenger Assistance
- Excellent Face to Face Customer Service Experience
- Safe & Efficient Commercial Vehicle Driving Practices
- Exceptional Communication Skills
- MS Office Skills
- Courteous & professional Behaviour with All Types of Customers
Languages
English
Native or Bilingual
Persian
Native or Bilingual
Turkish
Professional Working
Timeline
School Bus Driver
Mc Clauskey School
12.2023 - Current
Customer Service Agent
Drive Test Centre - Metro East
04.2023 - 12.2023
Flatbed Tow Truck Driver
Classic Towing And Storage
09.2022 - Current
Bachelor of Science - Computer Science
York University
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