DILRUKSHI EUPHRESHIA PARAMANANDAM
Thornhill,ON
Summary
Accomplished banking and administrative professional with 25+ years of experience across retail banking, credit operations, financial advising, insurance services, and office management. Proven ability to manage high-volume customer interactions and deliver strategic solutions in both fast-paced and client-focused environments. Successfully handled 22,000+ customer interactions with consistent turnaround time under 48 hours. Reduced complaint backlog by 25% through process improvement and workflow redesign. Experienced in financial advising, cross-selling, client relationship management, and team coordination. Skilled in banking operations, administrative management, policy processing, and digital tools. Adept at stakeholder communication, compliance, reconciliation, and data accuracy. Committed to delivering client-centric financial solutions and operational excellence.
Overview
28
28
years of professional experience
5
5
Certification
Work History
Administrative Assistant to an Insurance Consultant
Prince Manickam attached to Westland Insurance, ON
01.2024 - Current
- Managed service delivery for a client base of 800+ insurance clients, assisting with policy processing and customer communications
- Coordinated documentation collection and liaised with insurers to facilitate policy issuance and endorsements
Administration & Sales Manager
ProCare Maintenance Inc., Canada
10.2023 - 12.2024
- Oversaw operations during post-pandemic recovery, implementing improvements that led to a 23% increase in client acquisition
- Introduced workflow automation, enhanced scheduling systems, and optimized reporting tools to boost retention and service delivery
Senior Assistant Manager – Credit & Operations
Commercial Bank of Ceylon PLC
05.2015 - 09.2023
- Managed over 1,200 clients, streamlining resolution of credit and operational issues and achieving a 95%+ satisfaction rate
- Led communication workflows between departments, reducing turnaround time by 30%
Personal Banker
Commercial Bank of Ceylon PLC
06.2000 - 04.2015
- Delivered personalized banking solutions across savings, lending, and investment products to a portfolio of over 350+ clients.
- Consistently achieved 120–130% of monthly cross-sell targets, contributing to branch revenue growth.
- Built and maintained long-term relationships with individual and small business clients, resulting in a 30% increase in client retention over 5 years.
- Conducted financial literacy sessions and one-on-one guidance, supporting clients in making informed financial decisions.
Teller
Commercial Bank of Ceylon PLC
09.1995 - 05.2000
- Handled cash transactions, daily reconciliations, and regulatory compliance
- Maintained 100% accuracy in financial documentation and reporting
Education
Bachelor of Arts - Social Sciences
School of Business and Trade
04.2025
Post Graduate Institute of Management - undefined
Sri Lanka
09.2022
Applied Banking & Finance - undefined
Institute of Bankers of Sri Lanka
01.2018
Diploma - Computer Literacy
IDM Computer Studies
Sri Lanka01.1993
Computer Awareness Program - undefined
The Open University
01.1993
Skills
- Banking operations management
- Effective problem solving
- Basic payroll processing and support
- Proficient in MS Office and Google Suite
Languages
English
Native or Bilingual
Tamil
Native or Bilingual
Sinhala
Native or Bilingual
Certification
- Anti-Money Laundering (AML) & Countering the Financing of Terrorism – Fintelekt (2021-03)
- Cash Flow & Profit & Loss – HP Foundation (2025-06)
Timeline
Administrative Assistant to an Insurance Consultant
Prince Manickam attached to Westland Insurance, ON
01.2024 - Current
Administration & Sales Manager
ProCare Maintenance Inc., Canada
10.2023 - 12.2024
Senior Assistant Manager – Credit & Operations
Commercial Bank of Ceylon PLC
05.2015 - 09.2023
Personal Banker
Commercial Bank of Ceylon PLC
06.2000 - 04.2015
Teller
Commercial Bank of Ceylon PLC
09.1995 - 05.2000
Post Graduate Institute of Management - undefined
Sri Lanka
Applied Banking & Finance - undefined
Institute of Bankers of Sri Lanka
Computer Awareness Program - undefined
The Open University
Bachelor of Arts - Social Sciences
School of Business and Trade
Diploma - Computer Literacy
IDM Computer Studies
Software Proficiency
- Tools: MS Word / Excel / PowerPoint / Google Workspace / MS Teams / Digital Filing
- Reporting & Admin: Workflow automation, Scheduling tools, Payroll systems, CRM coordination
Training
- Introduction to Cybersecurity, AI for Beginners, Digital Business Skills – HP Foundation (2025-06)
- Windows Basics, Google Docs, Basic HTML – GCF Global USA (2025-06)
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