Farangis Karim
Ottawa
Summary
A highly motivated professional with a diverse educational background and hands-on experience across multiple industries. I recently completed my Human Resources with Payroll program at Willis College in October and I am currently studying Canadian Investment Funds to improve my knowledge in Banking Sector. I bring a solid foundation in HR and financial services, enhanced by my academic studies in Business Administration and Chemical Engineering. My career includes roles such as Customer Service Representative at CIBC, Financial Service Representative at Money Mart and Administrative Assistant at National University of Tajikistan, where I developed strong skills in payroll management, employee relations, client service, and financial services. With a strong commitment to professional growth, I am eager to apply my HR and financial knowledge to contribute to a dynamic Human Resources role.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
Canadian Bank of Commerce (CIBC)
02.2024 - Current
- Providing the best and most efficient service to customers through various channels, including in-person interactions, phone calls, emails, and online chats
- Developing and maintaining a comprehensive understanding of CIBC's products, services, features, and benefits
- Resolving customer issues, complaints, and disputes in a timely and satisfactory manner
- Maintaining accurate and up-to-date records of customer interactions, transactions, inquiries, and complaints in the bank's CRM (customer relationship management) system
Financial Service Representative
Momentum Financial Services (Money Mart)
05.2022 - 02.2024
- Providing excellent customer service to clients by assisting them with their financial needs, answering inquiries, and addressing any concerns they may have
- Handling cash transactions, including counting cash, balancing cash drawers, and following proper procedures for cash management and security
- Promoting financial products and services offered by Momentum Financial Services (Money Mart) to customers and encouraging them to utilize additional services that may benefit them
- Assessing the risk associated with loan applications and financial transactions to determine eligibility and ensure responsible lending practices
Sandwich Artist
Subway (Sri Shubham Inc)
03.2022 - 07.2022
- Greeting customers with a friendly attitude and welcoming demeanor, taking customer orders accurately and Ensuring customer satisfaction by addressing any concerns or special requests promptly and courteously
- Operating the cash register or POS system to process customer payments accurately and efficiently and Providing customers with receipts and accurately counting back change when applicable
- Collaborating with team members to ensure smooth workflow and timely service during busy periods
- Supporting a positive work environment by demonstrating teamwork, respect, and professionalism in interactions with coworkers and customers
Administrative Assistant
National University of Tajikistan
01.2020 - 11.2021
- Maintain accurate and up-to-date student records, including enrollment data, attendance records, grades, and academic transcripts
- Assist with financial transactions, including processing student fees, tuition payments, and financial aid disbursements
- Prepare and maintain financial reports, and expense records related to student accounts and departmental finances
- Coordinated meetings, scheduled appointments, and manage correspondence related to student affairs and departmental activities
Solar Engineer
Ministry of Energy and Water
10.2013 - 06.2017
- Assisting in creating and implementing national energy and water policies and strategies.
- Overseeing energy and water infrastructure projects, ensuring they are completed on time and within budget.
- Monitoring projects to ensure they follow regulations and environmental standards.
- Working with government, partners, and stakeholders to improve energy and water systems and share knowledge.
Education
Canadian Investment Fund Course
IFSE Education Service
Ottawa 06-2025
Diploma - Human Resource with Payroll
Willis College
Ottawa, ON10.2024
Business Administration - Business Administration
National University of Tajikistan
Tajikistan12-2019
Bachelor of Engineering - Chemical Engineering
Balkh University
Afghanistan08-2012
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Sultan Razia high School
01.2008
Skills
- Team Player
- Organizational Skills
- Excellent Communication
- Problem Solving Skills
- Time Management
- Adaptable
Hobbies and Interests
Interested in Traveling, Outdoor Activities, Reading and Learning
LANGUAGE SKILLS & OTHER INTERESTS
Fluent in English, Hindi, Persian, and Tajik languages
Timeline
Customer Service Representative
Canadian Bank of Commerce (CIBC)
02.2024 - Current
Financial Service Representative
Momentum Financial Services (Money Mart)
05.2022 - 02.2024
Sandwich Artist
Subway (Sri Shubham Inc)
03.2022 - 07.2022
Administrative Assistant
National University of Tajikistan
01.2020 - 11.2021
Solar Engineer
Ministry of Energy and Water
10.2013 - 06.2017
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Sultan Razia high School
Canadian Investment Fund Course
IFSE Education Service
Diploma - Human Resource with Payroll
Willis College
Business Administration - Business Administration
National University of Tajikistan
Bachelor of Engineering - Chemical Engineering
Balkh University
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