Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Fara A

Ottawa,ON

Summary

To obtain work experience within a growing company and to demonstrate my effective problem solving skills.

Overview

9
9
years of professional experience
1
1
Certification

Work History

City Of Ottawa

Volunteering
01.2009
  • Childhood assistants
  • Supported the Day Care house coordinator and staff with special activities
  • Guided and assisted children in the development of proper eating, dressing and toilet habits
  • Planned, prepared and served meals for children
  • Assisted in preparation of learning materials and environment

Park Programmer/ Lifeguard

Weston Park / City of Ottawa
04.2012
  • Supervising children in wading pool
  • Learning Child’s Safety in a wading pool
  • Taking classes for medical related incidences
  • Programming events for children and a lot of activities

Merchandiser

Sport chek
01.2013 - 06.2013
  • Folded and placed clothing and gear in proper order
  • Interacted with customers depending on specific needs
  • Sweeping and cleaning the entire store
  • Price tagging on daily bases
  • Security checking before work and after
  • Millennium1

Customer Service Specialist

Millennium 1 Solutions
01.2015 - 09.2015
  • Working as agent for PC Plus
  • Instructing members on how to register
  • Satisfying customers by helping or evolving into their issues
  • Treating customers with the best level services

Personal Support Worker

Monfort Hospital
03.2017 - 06.2018
  • Following the care plan, observing and reporting any substantial findings and/or changes in patient/resident/client’s behavior to the appropriate registered member of the healthcare team
  • Assisting with eating, dressing and grooming
  • Assisting with ambulation, positioning and transferring using mechanical lifts such as a Hoyer lift
  • Assisting or providing total personal care such as toileting, bathing and perinea care.

GENERAL INFORMATION OFFICER

QUANTUM MANAGEMENT
03.2020 - 11.2020
  • Generated all the information needed for the client in regards of pandemic
  • Worked in a Government Shared Services on a Federal Based Environment
  • Always stayed in the mandate of the workplace
  • Initiated and Questioned the client for probing based strategy on their questions

SERVICE DESK

NCR • SSC-PSPC
04.2021 - 06.2022
  • Provided Service desk support for Canadian Wide Government departments (HR reps, CEO, Assistances, and Managers Etc.)
  • Assisted with related computer or PC system issues
  • Including hardware & Software (Microsoft Office 365, Word, Outlook, PowerPoint etc.)
  • Studied and apprehended techniques and workaround in order to fix IT related issues
  • Following & Submitting through a Ticketing system to keep tracking of users
  • Taking initiative and contacting employees of the government & contractors in regards of their IT issues being resolved

Education

Omer-Deslauriers Public High School
2013

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La Cite Collegiale
2015

Skills

  • Patient, confident and committed in working
  • Establish excellent relation with customers
  • Considerate and respectful of the workplace and my co- workers
  • Self - motivated , honest and reliable
  • Work well independently or in a team environment
  • Fluently multilingual

Certification

Certificat de SIMDUT 21/11/2017 Social Security Tribunal of Canada 21/11/2017 CPR/ RCR certificate

Timeline

SERVICE DESK

NCR • SSC-PSPC
04.2021 - 06.2022

GENERAL INFORMATION OFFICER

QUANTUM MANAGEMENT
03.2020 - 11.2020

Personal Support Worker

Monfort Hospital
03.2017 - 06.2018

Customer Service Specialist

Millennium 1 Solutions
01.2015 - 09.2015

Merchandiser

Sport chek
01.2013 - 06.2013

Park Programmer/ Lifeguard

Weston Park / City of Ottawa
04.2012

City Of Ottawa

Volunteering
01.2009

Omer-Deslauriers Public High School

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La Cite Collegiale

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