Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Fanta Marena

Toronto,ON

Summary

Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues.

Overview

9
9
years of professional experience

Work History

Barista

TJX Compass
11.2023 - 02.2024
  • Serving customers on daily basis with best coffee service
  • Provided excellent customer service skills.
  • Maintained clean and organized workspace for optimal productivity and safety.
  • Educated customers on coffee offerings, promoting up-selling opportunities and enhancing their overall experience.
  • Kept up-to-date with industry trends, incorporating new ideas into drink preparation and presentation.

Library Club Lounge Attendant/Pool & Guest Service Agent

Library Hotel collection Hotel X Toronto
05.2022 - 11.2022
  • Hosted and accommodated a variety of clientele including ones for 5 city wide events, 7+ international conferences, 3 sports & entertainment seminars & 30+ private events
  • As a pool attendant making sure only registered guests are using the pool & Maintained that guests are using facilities correctly, Offering the guest whatever they need to enjoy their time at the pool
  • The library club lounge attendant hosts only VIP Guests accommodating them, whatever they need & provide them with the utmost luxury the hotel offers
  • PBX managed all the hotel's internal and external telephone communications.

Crew Member

Mcdonald's Canada
05.2021 - 08.2021
  • Provided excellent customer service skills
  • Cashier
  • Take orders, Serve orders, Make McCafe drinks
  • Clean restrooms, operated drive-thru, and made sure customers felt at home.
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Ensured accurate order fulfillment with diligent attention to details while assembling meals.
  • Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.

Barista

Starbucks Canada
05.2018 - 09.2019
  • Serving customers on a daily basis, with the best coffee service
  • Cleaning the equipment in front and back of the house, making sure all the counters are clean
  • Swept floor in the coffee shop, keeping a maintenance and safe environment.
  • Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
  • Increased repeat business by providing exceptional customer service and building rapport with patrons.
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
  • Showcased versatility by assisting in other areas of the café as needed, including food preparation or table service when required.

Volunteer

Lakeshore Lodge Nursing Home
07.2015 - 08.2015
  • Prepped, cooked and served meals to the residents
  • Handled cash transactions for the coffee and tea table
  • Helped residents in wheelchairs traveling in the building and outside
  • Assisted nurses and PSWS with helping the residents move and walk around the building
  • Swept floor in the beauty salon, keeping a maintenance and safe environment.

Education

Global travel and tourism -

Fleming College
Peterborough, ON
05.2021

High School Diploma -

Central Technical School
Toronto
06.2018

Skills

  • Following directions, policies and procedures
  • Taking direction efficiently and following tasks through to completion
  • Able to follow instructions and directions in order to complete projects and assignments
  • Cash Handling
  • Food Running
  • POS Systems
  • Espresso machine operation
  • Menu Memorization
  • Beverage Preparation
  • Cash Register Operation
  • Friendly and outgoing
  • Exceptional customer service
  • Team Player

Languages

English
Native or Bilingual

Timeline

Barista

TJX Compass
11.2023 - 02.2024

Library Club Lounge Attendant/Pool & Guest Service Agent

Library Hotel collection Hotel X Toronto
05.2022 - 11.2022

Crew Member

Mcdonald's Canada
05.2021 - 08.2021

Barista

Starbucks Canada
05.2018 - 09.2019

Volunteer

Lakeshore Lodge Nursing Home
07.2015 - 08.2015

Global travel and tourism -

Fleming College

High School Diploma -

Central Technical School

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Fanta Marena