Fanta Marena
Toronto,ON
Summary
Friendly Barista with great people skills and sales experience. Dedicated to creating personalized customer experiences while offering expertise in coffee production, and preparation. Strong knowledge of roasting and brewing, with enthusiasm for promoting sustainable and fair-trade coffee.
Overview
9
9
years of professional experience
Work History
Barista
TJX Compass
11.2023 - 02.2024
- Serving customers on a daily basis, with the best coffee service
- Provided excellent customer service skills.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Recommended products based on solid understanding of individual customer needs and preferences.
Library club lounge attendant/Pool & Guest Service Agent
Library Hotel collection Hotel X Toronto
05.2022 - 11.2022
- Hosted and accommodated a variety of clientele including ones for 5 city wide events, 7+ international conferences, 3 sports & entertainment seminars & 30+ private events
- As a pool attendant making sure only registered guests are using the pool & Maintained that guests are using the facilities correctly, Offering the guest whatever they need to enjoy their time at the pool
- The library club lounge attendant hosts only VIP Guests accommodating them, whatever they need & provide them with the utmost luxury the hotel offers
- PBX managed all the hotel's internal and external telephone communications.
Crew member
Mcdonald's Canada
05.2021 - 08.2021
- Provided excellent customer service skills
- Cashier
- Take orders, Serve orders, Make McCafe drinks
- Clean restrooms, operated drive-thru, and made sure customers felt at home.
- Assisted with financial tasks such as cash handling, drawer reconciliation, and end-of-day deposits when needed.
- Maintained a clean and organized workspace, ensuring a positive environment for both staff and customers.
Barista
Starbucks Canada
05.2018 - 09.2019
- Serving customers on a daily basis, with the best coffee service
- Swept floor in the coffee shop, keeping a maintenance and safe environment.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Consistently met or exceeded daily sales targets, driving revenue growth for the cafe.
- Demonstrated expertise in various brewing techniques, ensuring consistent quality across all drinks served.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
Lakeshore Lodge Nursing Home
07.2015 - 08.2015
- Prepped, cooked and served meals to the residents
- Handled cash transactions for the coffee and tea table
- Helped residents in wheelchairs traveling in the building and outside
- Assisted nurses and PSWS with helping the residents move and walk around the building
- Swept floor in the beauty salon, keeping a maintenance and safe environment.
Education
Global travel and tourism -
Fleming College
Peterborough, Canada05.2021
High School Diploma -
Central Technical School
Toronto06.2018
Skills
- Following directions, policies and procedures
- Taking direction efficiently and following tasks through to completion
- Able to follow instructions and directions in order to complete projects and assignments
- Espresso machine operation
- Menu Memorization
- POS Systems
- Cash Handling
- Coffee machinery
- Safe Food Handling
- Team Player
Languages
English
Native or Bilingual
Timeline
Barista
TJX Compass
11.2023 - 02.2024
Library club lounge attendant/Pool & Guest Service Agent
Library Hotel collection Hotel X Toronto
05.2022 - 11.2022
Crew member
Mcdonald's Canada
05.2021 - 08.2021
Barista
Starbucks Canada
05.2018 - 09.2019
Lakeshore Lodge Nursing Home
07.2015 - 08.2015
Global travel and tourism -
Fleming College
High School Diploma -
Central Technical School