Faizan Ashif Khatri
Summary
Customer-focused professional with a strong background in collections and retail leadership. Experienced in handling transactions, resolving concerns, and providing exceptional service in high-pressure settings. Demonstrated track record of establishing rapport, achieving targets, and contributing to team achievements. Dedicated to cultivating positive customer interactions and devising solutions to address client requirements that align with TD's service and operational guidelines.
Overview
3
3
years of professional experience
Work History
Collections Agent (Hybrid)
Bill Gosling Outsourcing
04.2024 - 05.2025
- Delivered exceptional service during inbound/outbound calls, ensuring a respectful and professional experience while resolving account concerns.
- Achieved monthly performance targets through active listening, needs assessment, and solution-oriented communication.
- Maintained detailed account documentation and followed compliance protocols for all transactions.
- Demonstrated discretion in handling sensitive financial information and escalated issues when necessary.
- Thrived in a fast-paced, goal-driven environment while managing multiple tasks and staying organized.
Customer Service Representative and Shift Leader
Tim Hortons
09.2022 - 04.2024
- Managed high-volume customer interactions with speed, accuracy, and a friendly demeanor.
- Supervised team members, ensuring smooth shift operations and high service standards.
- Assisted in resolving customer complaints calmly and professionally, turning negative situations into positive outcomes.
- Trained new staff on POS operations, cash handling, and customer service techniques.
- Promoted a team-oriented and inclusive workplace by supporting coworkers and recognizing individual contributions.
Education
Associate of Applied Science - Computer Programming
Conestoga College Institute of Technology And Advanced Learning
04-2024
High School Diploma -
Smt. S.V. Rao New Model Higher Secondary School
05-2021
Skills
- Administrative Support
- Remote Customer Service
- Payment arrangement
- Microsoft Office
- Zendesk
- Attention to detail and precision
- Organization & Multitasking
- Account management
Timeline
Collections Agent (Hybrid)
Bill Gosling Outsourcing
04.2024 - 05.2025
Customer Service Representative and Shift Leader
Tim Hortons
09.2022 - 04.2024
High School Diploma -
Smt. S.V. Rao New Model Higher Secondary School
Associate of Applied Science - Computer Programming
Conestoga College Institute of Technology And Advanced Learning
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