Kayla Morneau
Winnipeg,MB
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
Collections Agent
Goday.ca
Winnipeg, MB
03.2022 - Current
- Negotiated with account holders to devise repayment plans and minimize collections receivables.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Directed day-to-day collections functions.
- Counseled debtors on payment options and arranged installment agreements.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
Manager
National Money Mart
Thompson, MB
05.2016 - 02.2022
- Cross-trained existing employees to maximize team agility and performance.
- Accomplished multiple tasks within established timeframes.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Developed and maintained relationships with customers and suppliers through account development.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Education
Legal Assistant -
Robertson College
Winnipeg, MB10.2023
Skills
- Administrative Support
- Office Administration
- File Management
- Data Entry
- Data Confidentiality
- Administrative tasks
- Time Management
- Administrative duties
Languages
English
Native or Bilingual
Timeline
Collections Agent
Goday.ca
03.2022 - Current
Manager
National Money Mart
05.2016 - 02.2022
Legal Assistant -
Robertson College