FAIZAN ASHIF KHATRI
Cambridge
Summary
Experienced collections professional skilled in managing high-volume accounts to achieve positive outcomes. Proven track record of implementing successful collection strategies and negotiating payment arrangements. Recognized as a reliable and adaptable team player with excellent communication and negotiation abilities. Proficient in data entry, showcasing strong mathematical and analytical thinking skills. Known for exceptional customer service capabilities and a personable approach. Committed to continuous self-directed learning, always eager to expand knowledge and skills.
Overview
2
2
years of professional experience
Work History
Collections Agent
Bill Gosling Outsourcing
08.2024 - 02.2025
- Achieved successful debt collection results by utilizing negotiation skills and developing customized payment plans.
- Completed data entry tasks with accuracy and efficiency.
- Followed established procedures to enter and process data correctly.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Exceeded monthly targets consistently as a result of strong negotiation skills combined with effective account management strategies.
Crew Member and Shift Leader
Tim Hortons
09.2022 - 07.2024
- Optimized drive-thru operations by maintaining speedy and exceptional service.
- Educated customers on menu items, product ingredients and nutritional values.
- Assisted management team with inventory counts of food products and beverage supplies.
- Distributed responsibilities to uphold site quality.
Education
Associate of Applied Science - Computer Programming
Conestoga College
Waterloo, ON04-2024
High School Diploma -
Smt. S.V. Rao New Model Higher Secondary School
05-2022
Skills
- Remote Customer Service
- Zendesk and TCN
- Payment Strategy Development
- Client Account Management
- Effective Persuasion Techniques
- Microsoft Office
- Detail-Oriented Precision
- Proficient in multitasking
- Adaptability
- Proven Leadership Ability
Timeline
Collections Agent
Bill Gosling Outsourcing
08.2024 - 02.2025
Crew Member and Shift Leader
Tim Hortons
09.2022 - 07.2024
High School Diploma -
Smt. S.V. Rao New Model Higher Secondary School
Associate of Applied Science - Computer Programming
Conestoga College
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