Faiza Ahmed
Calgary,AB
Summary
Business professional with keen eye for administrative excellence and customer service. Proven track record in managing reception duties with high accuracy, ensuring smooth daily operations and client satisfaction. Thrives in team settings and adapts to dynamic demands, showcasing proficiency in multitasking and problem-solving.
Overview
4
4
years of professional experience
Work History
Receptionist/ Concierge
JW Marriott Hotel
Nairobi, Kenya
08.2023 - 11.2025
- Greeted guests warmly and efficiently, enhancing customer service experience.
- Managed multi-line phone system, directing calls to appropriate departments promptly.
- Coordinated reservations and guest inquiries, ensuring smooth check-in/check-out processed.
- Collaborated with housekeeping and maintenance teams to address guest needs swiftly.
- Managed multiple tasks and met time-sensitive deadlines.
- Collaborated with team members to manage customer needs effectively.
- Worked flexible schedule and extra shifts to meet business needs..
Cashier
Naivas Supermarket
Nairobi, Kenya
11.2021 - 04.2022
- Executed customer transactions swiftly via point-of-sale systems.
- Worked flexible schedule and extra shifts to meet business needs.
- Handled cash, check, and credit card payments efficiently.
- Balanced cash drawer consistently, ensuring precise accounting at shift's end.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Streamlined checkout process for increased efficiency and reduced waiting times.
Sales Associate
Carrefour-Kenya
Nairobi,Kenya
07.2022 - 06.2023
- Kept up-to-date with ongoing promotions and sales to enhance customer communication.
- Worked alongside team members to replenish inventory and ensure store tidiness.
- Monitored inventory levels to identify restocking needs and prevent product shortages.
- Resolved customer complaints effectively, ensuring satisfaction and loyalty.
- Handled challenges with composure in fast-paced environments.
Education
High School Diploma -
Marhab Girls’ Secondary School
Kajiado, KenyaSkills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Good verbal and written communication
- Customer/Client relations
- Good computer knowledge
- Ability to multitask and work under strict schedule
Languages
English
Full Professional
Kiswahili
Full Professional
Somali
Full Professional
Timeline
Receptionist/ Concierge
JW Marriott Hotel
08.2023 - 11.2025
Sales Associate
Carrefour-Kenya
07.2022 - 06.2023
Cashier
Naivas Supermarket
11.2021 - 04.2022
High School Diploma -
Marhab Girls’ Secondary School