Sookdai Singh Rocheleau
North York
Summary
Dynamic, results-driven professional with over ten years of customer service experience in fast-paced, high-profile environments, including The Toronto Dominion Centre, TD Waterhouse head office, and various YWCA locations across Toronto. Demonstrated ability to deliver exceptional service while managing diverse client needs and expectations. Strong interpersonal skills foster positive relationships with clients and colleagues, enhancing a collaborative workplace culture. Committed to continuous improvement and excellence in service delivery, ensuring a seamless experience for all stakeholders.
Overview
19
19
years of professional experience
Work History
Receptionist/Concierge
Christie Gardens Apartments & Care
Toronto, ON
10.2022 - Current
- Answer inquiries, direct phone calls, elevator bookings, assist with packages and work to make sure that every guest feels welcomed while maintaining company culture at all times.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Security Guard/Concierge
Crossbridge Condominium Services
03.2019 - 05.2022
- Concierge and Control Desk Operator
- Provide a high level of customer service for tenants, visitors and maintenance workers.
- Provide a response to emergencies on the premises and liase with emergency services.
- Monitor access control systems, CCTV, alarm and security systems.
- Conduct proactive patrols of the property and respond to any calls for service.
- Maintain proper care and control of any company equipment
Secretary
KP Office Furniture
11.2009 - 01.2010
- Answer telephone inquiries and record/relay messages.
- Photocopy/fax documents
- Communicate with colleagues/management through email(Microsoft outlook)
- Prepare documents via Microsoft Word
- Provided customers with relevant sale information.
- Organize and schedule appointments for potential customers.
Waitress and Cashier
Bacchus Roti Shop
06.2006 - 07.2009
- Greet customers in a kind and friendly manner
- Provide excellent customer service
- Inform customers of daily specials
- Take/Serve orders in timely and efficient manner
- Balance the cash register at the end of shift
- Ensured a clean and safe work space and dining area.
Education
High School Diploma -
Parkdale Collegiate Institute
Toronto, ON06.2007
Medical A
Academy of Learning Career College
Toronto, ON10-2025
Skills
- SECURITY (6 years)
- Microsoft Outlook
- CUSTOMER SERVICE (10 years)
- Surveillance
- Typing
- EMERGENCY RESPONSE
- MICROSOFT OFFICE (Less than 1 year)
- Customer/Client relations
- Customer and client relations
- Appointment scheduling
- Greeting and seating clients
- Office administration
- EXCELLENT COMMUNICATION SKILLS
- TIME MANAGEMENT (Less than 1 year)
- Cleaning Experience
- Documentation and reporting
- RECEPTIONIST (10 years)
- Organization skills
- Time management
- Customer service
- Reception desk management
- Telephone skills
- Data entry
Languages
English
Timeline
Receptionist/Concierge
Christie Gardens Apartments & Care
10.2022 - Current
Security Guard/Concierge
Crossbridge Condominium Services
03.2019 - 05.2022
Secretary
KP Office Furniture
11.2009 - 01.2010
Waitress and Cashier
Bacchus Roti Shop
06.2006 - 07.2009
High School Diploma -
Parkdale Collegiate Institute
Medical A
Academy of Learning Career College
Additional Information
- KEY SKILLS
- Outstanding Customer Service
- Conflict Resolution
- Excellent Communication Skills
- Team Collaboration
- Microsoft Office
- Facility Security
- Faxing/Photocopying
- Time Management
- Decision Making and Trouble shooting
- Security Systems
- Emergency Response
- Loss Prevention
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