Faiyaaz Safi Chowdhury

• Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
• Ensuring flight leaving on time, controlling flight operations from Ottawa station, ensuring passengers and airplane safety.
• Working with Canadian boarder force for any undeclared or illegal item entering the country
• Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
• Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.

Reference: Bachir Benettou( Senior Coordinator ):

+1(343) 987-0701

• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Making sure passenger has the right/valid documentation to enter a country
• Resolved customer complaints with empathy, resulting in increased loyalty.
• Offered advice and assistance to customers, paying attention to special needs or wants.
• Clarified customer issues and determined root cause of problems to resolve product or service complaints.

Reference: Cristian Bolivar ( Coordinator ): +1(613) 913-4922

• Contributed to sales growth by upselling products and services based on individual customer requirements.
• Implemented feedback loops that encouraged continuous improvement among team members by sharing insights about exceptional service delivery techniques.
• Utilized data analytics tools to monitor performance trends regularly, identifying areas for improvement and implementing necessary changes.
• Responded to customer requests, offering excellent support and tailored recommendations to address needs.

Reference: Faiza Alim( Store Manager ): +1(819) 329-8107

-Import and Export business firm

• Communicating with buyers and social media specialist (Internship)
• Helping the firm build a stronger connection with the online market.
• Introducing company's product to e-commerce.

Reference: Sartaj - sartaj.chowdhury1@gmail.com