Michael C. Little
Calgary,Canada
Summary
Dynamic Service Supervisor with extensive experience at Centra Windows Ab Inc, excelling in window and door installations and building inspections. Known for exceptional problem-solving and customer service skills, I effectively lead teams to ensure quality installations and successful project outcomes. Passionate about delivering top-notch service and fostering strong client relationships.
Overview
27
27
years of professional experience
Work History
Service Supervisor / Service Technician / Field inspector
Centra Windows Ab Inc
01.2023 - 03.2025
- Supervisor for the service technician
- Problem solving on day-to-day tasks
- Install and deinstall various window and door systems
- Perform lockouts on new buildings
- Service on windows and doors
- Inspection of new homes on windows and doors
- Essential customer service skills, problem solving, clear communication to handle difficult situations
Service Technician
Basco Calgary
03.2021 - 12.2022
- Install and de Install of Various window Systems
- Installation of sealed units
- Repair of door and window hardware
Field Inspector
Lux Windows and Glass Ltd.
Calgary
01.2018 - 02.2021
- Renovations of various windows and Doors
- Install and deinstall of various windows and door systems
- Supervise Installers, manage contractors, and assure correct product installation
- Customer services like booking appointments, problem solving and organizing for repairs or corrections
- Doing smaller repairs
Service Technician
Lux Windows and Glass Ltd.
Calgary
01.2010 - 06.2018
- Renovations for Lux Windows
- Installations of various Windows and Doors
- Service on Windows and Doors
- Screen finals and walk – throughs
- Installations of Sealed Glass Units
Apprenticeship as a finishing Carpenter
Carpentry Sturm
, Germany
01.1998 - 01.2001
- Successful graduation to a Journeymen Carpenter with diploma letter (Gesellenbrief)
Education
Graduation of Apprenticeship as a Carpenter with Diploma letter - Gesellenbrief
August Bebel School Germany
Germany01.2001
Tischler/Schreiner Maschienen Lehrgang – TG 4 - Machine course of proper use and safety of all machines used by finished Carpenter, Joiner, and Cabinetmaker
Oswald von Nelbreuning School
Germany03.1999
Graduation of Apprenticeship as a Carpenter with Diploma letter - Construction Engineering
August Bebel School
Offenbach Germany09.1998
Berufsgrundbildungsjahr - Occupation Preparation Year for wood and metal
August Bebel School
Offenbach Germany09.1997
Skills
- Window and door installation
- Lockout procedures
- Sealed units
- Building inspections
- Customer service
- Field inspections
- Project management
- Problem solving
- Team supervision
- Technical training
- Attention to detail
- Self motivation
- Strong teamwork
- Outstanding prioritization skills
- Appointment scheduling
- New hire orientation
- Communication skills
- Inspections management
- Product and service solutions
References
Available upon request
Languages
German
Professional
Timeline
Service Supervisor / Service Technician / Field inspector
Centra Windows Ab Inc
01.2023 - 03.2025
Service Technician
Basco Calgary
03.2021 - 12.2022
Field Inspector
Lux Windows and Glass Ltd.
01.2018 - 02.2021
Service Technician
Lux Windows and Glass Ltd.
01.2010 - 06.2018
Apprenticeship as a finishing Carpenter
Carpentry Sturm
01.1998 - 01.2001
Graduation of Apprenticeship as a Carpenter with Diploma letter - Gesellenbrief
August Bebel School Germany
Tischler/Schreiner Maschienen Lehrgang – TG 4 - Machine course of proper use and safety of all machines used by finished Carpenter, Joiner, and Cabinetmaker
Oswald von Nelbreuning School
Graduation of Apprenticeship as a Carpenter with Diploma letter - Construction Engineering
August Bebel School
Berufsgrundbildungsjahr - Occupation Preparation Year for wood and metal
August Bebel School
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