Faithful Olulade Mebude
Edmonton,Alberta
Summary
Results-driven and customer-focused retail operations professional with proven experience in front desk administration, client service, scheduling, inventory coordination, and daily business operations at a fast-paced salon and spa environment. Strong leadership potential with the ability to supervise teams, improve store performance, manage customer relationships, and maintain high operational standards. Skilled in multitasking, problem-solving, staff coordination, sales support, and creating exceptional customer experiences. Seeking to bring strong management, organizational, and people leadership skills to a Departmental Store Manager position.
Overview
3
3
years of professional experience
Work History
Social Media & Marketing Support
Kaya Loma Salon and Spa
- Assisted with social media content creation and promotional campaigns.
- Helped increase visibility through digital engagement and branding support.
- Contributed to customer retention through email promotions and announcements.
Front Desk Administrator / Administrative Coordinator
Kaya Loma Salon and Spa
Edmonton, Alberta
01.2023 - Current
- Manage daily front desk operations while ensuring smooth business flow in a busy customer-facing environment.
- Coordinate bookings, staff schedules, client appointments, and service timelines to maximize productivity.
- Support management in maintaining operational efficiency and service standards.
- Assist with opening and closing procedures, ensuring readiness and organization each day.
- Deliver high-level customer service, building long-term client relationships and repeat business.
- Recommend retail beauty and wellness products to clients, contributing to product sales growth.
- Resolve customer concerns professionally, maintaining brand reputation and satisfaction.
- Handle walk-ins, inquiries, phone calls, and online bookings with professionalism.
- Monitor stock levels of salon retail products and operational supplies.
- Coordinate restocking and organize retail displays to enhance customer purchasing experience.
- Maintain clean, attractive, and organized reception and product areas.
- Process payments, daily transactions, and POS operations accurately.
- Maintain client records, appointment data, and internal documentation.
- Prepare reports and assist ownership with administrative tasks.
- Key Achievements
- Helped improve daily operational flow through efficient scheduling and front desk management.
- Built strong customer loyalty through consistent service and communication.
- Supported increased retail product awareness through organized displays and upselling.
Education
Bachelor of Arts - Human Resources Management
Covenant University
Nigeria12-2021
Skills
- Store Operations Management
- Team Leadership & Staff Supervision
- Customer Service Excellence
- Inventory Management
- Sales Growth Strategies
- Cash Handling & POS Systems
- Scheduling & Staff Coordination
- Conflict Resolution
- Visual Merchandising
- Administrative Support
- Time Management
- Problem Solving
- Performance Monitoring
- Training & Onboarding
- Communication Skills
- Microsoft Office Suite
- Excel
- Google Workspace
- POS Systems
- Scheduling Software
- Email Communication
- Inventory Tracking Systems
- Social Media Platforms
- Basic Reporting & Data Entry
- Leads by example
- Strong accountability
- Calm under pressure
- Motivates teams positively
- Customer-first mindset
- High attention to detail
Languages
English
Full Professional
Timeline
Front Desk Administrator / Administrative Coordinator
Kaya Loma Salon and Spa
01.2023 - Current
Social Media & Marketing Support
Kaya Loma Salon and Spa
Bachelor of Arts - Human Resources Management
Covenant University