Gino Madhoun
London,ON
Summary
Results driven professional with experience in sales strategy and customer experience. Proven leadership in team management alongside effective content moderation and compliance oversight. Strong problem solving abilities and consistently meeting targets and improving operational efficiency.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Content Moderator & Social Media Manager
Snippet
London, Canada
01.2021 - Current
- Reviewed and evaluated user-generated content for alignment with community guidelines and brand standards, ensuring a safe user experience.
- Flagged policy violations, harmful material, and potential risks to help maintain a safe and trusted platform environment.
- Applied platform policies, compliance standards, and quality guidelines to ensure safe, accurate, and customer-friendly content, with transferable experience in retail compliance and customer safety.
- Created and optimized short-form digital content, including captions, titles, thumbnails, hashtags, and visual assets, enhancing audience engagement.
- Edited videos using modern tools, including trimming, transitions, subtitles, hooks, and formatting optimized for social platforms.
- Identified and sourced trending content from creators and online channels, while ensuring policy compliance and relevance.
- Monitored content performance and adjusted strategies, resulting in improved reach, engagement, and audience retention.
Owner / Store Operations Manager
Bistro 644 / Shelby's
London, Canada
11.2018 - 08.2019
- Led hiring, training, scheduling, and performance management to build a skilled team.
- Delivered high level of customer satisfaction through excellent service, problem resolution, and consistent standards.
- Coordinated front and back of house operations to ensure seamless service delivery.
Sales & Service Associate
TD Bank
London, Canada
04.2014 - 02.2018
- Utilized sales techniques in financial retail to consistently achieve monthly targets.
- Sold banking products, ensuring high customer satisfaction through personalized service.
- Assisted customers with inquiries and problem solving, enhancing their digital banking experience.
Retail Sales Manager
Future Shop
London, Ontario
Ontario
- Managed store operations, enhancing merchandising, optimizing inventory flow, and driving daily performance.
- Oversaw inventory management, ensuring optimal stock levels to meet customer demand.
- Ensured compliance to store policies, visual standards, and promotional guidelines.
- Trained and mentored team members, improving customer service techniques and fostering a positive team environment.
- Organized daily staff meetings to improve communication and teamwork.
Education
Culinary Skills Certificate -
Fanshawe College
London, ONLondon, ON
Business Certificate -
Fanshawe College
London, ONLondon, ON
Skills
- Leadership Skillset
- Problem resolution
- Content management
- Social media
- Store Operations Management
- Coaching & Training
- Sales Strategy & Target Achievement
- Inventory Control & Merchandising
- Staff Hiring
- Scheduling & Performance Management
- Conflict Resolution & Complaint Handling
- Loss Prevention & Compliance
- Product Knowledge & Sales
- Active listening
- Content moderation
Certification
• Google Project Management
• Google Digital Marketing & E-Commerce
• Microsoft Word Associate (Office 365)
• First Aid Certification
• Food Handler Certificate
• Google Digital Marketing & E-Commerce
• Microsoft Word Associate (Office 365)
• First Aid Certification
• Food Handler Certificate
Leadership Skillset
- Store Operations Management
- Team Leadership, Coaching & Training
- Sales Strategy & Target Achievement
- Customer Experience Optimization
- Inventory Control & Merchandising
- Staff Hiring, Scheduling & Performance Management
- Conflict Resolution & Complaint Handling
- Loss Prevention & Compliance
- Product Knowledge & Sales Enablement
Timeline
Content Moderator & Social Media Manager
Snippet
01.2021 - Current
Owner / Store Operations Manager
Bistro 644 / Shelby's
11.2018 - 08.2019
Sales & Service Associate
TD Bank
04.2014 - 02.2018
Retail Sales Manager
Future Shop
Ontario
Culinary Skills Certificate -
Fanshawe College
Business Certificate -
Fanshawe College