Faith Lorencz
Edmonton,AB
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Highly trained Key Holder with demonstrated success in team leadership and sales strategy. Exceptional retail experience and sales expertise with talent for upselling.
Overview
5
5
years of professional experience
Work History
Retail Keyholder
2146599 Alberta Ltd
04.2023 - 01.2024
- Increased customer satisfaction by providing exceptional product knowledge and personalized service.
- Assisted store management in achieving sales targets through effective merchandising strategies and staff training.
- Ensured timely inventory replenishment, maintaining optimal stock levels for high-demand products.
- Collaborated with team members to create visually appealing displays that attracted customers and boosted sales.
- Handled cash transactions accurately, contributing to efficient store operations and minimizing discrepancies.
- Processed returns and exchanges swiftly, ensuring a positive customer experience while adhering to company policies.
- Participated in regular team meetings to discuss performance metrics, set goals, identify areas for improvement and share best practices.
- Maintained a clean and organized work environment for both staff members and customers by performing daily upkeep tasks.
- Developed strong relationships with customers by actively engaging in conversation about their needspreferences.
Hotel Housekeeper
Riverview Apartments
05.2020 - 02.2022
- Enhanced guest satisfaction by maintaining clean and orderly hotel rooms and common areas.
- Reduced complaints by promptly addressing housekeeping issues and concerns raised by guests.
- Ensured a high standard of cleanliness by adhering to hotel guidelines and using proper cleaning techniques.
- Collaborated with other housekeeping staff to maintain a positive work environment, resulting in improved efficiency.
- Improved guest satisfaction ratings through meticulous attention to detail when performing inspections of completed rooms before checkin.
- Promoted teamwork among fellow housekeepers through clear communication, shared responsibility, and mutual support during busy shifts or challenging situations.
Barista
Tim Hortons
01.2019 - 10.2019
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Increased repeat business by providing exceptional customer service and building rapport with patrons.
- Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Consistently met or exceeded daily sales targets, driving revenue growth for the cafe.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
Education
High School Diploma -
Kootenay River Secondary School
Creston, BC06.2023
Skills
- Promotional planning
- Event coordination
- Interpersonal skills
- Time management
- Attention to detail
- Customer service excellence
- Multitasking
- Problem solving
- Active listening
- Project management
- Customer Service
Languages
English
Native or Bilingual
Cooking, Reading & Coffee
My favorite things to do include the following :
reading, cooking and finding great coffee shops to hangout at!
I absolutely love exploring the cool libraries that Edmonton has to offer aswell.
Timeline
Retail Keyholder
2146599 Alberta Ltd
04.2023 - 01.2024
Hotel Housekeeper
Riverview Apartments
05.2020 - 02.2022
Barista
Tim Hortons
01.2019 - 10.2019
High School Diploma -
Kootenay River Secondary School
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