Faith Filafa
Regina,SK
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Job Coach
40t040
Regina, SK
02.2024 - Current
- Monitored client progress and adjusted job coaching strategies to meet needs and navigate challenges.
- Cultivated strong relationships with community organizations and resources to provide additional support services for clients when needed.
- Developed and maintained relationships with community resources to support job coaching.
- Offered ongoing support to clients throughout their job search process, leading to increased levels of motivation and selfconfidence.
Server
Carmicheal Outreach Inc
Regina, SK
01.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Therapeutic Homefire Worker
Chief Redbear Children Lodge's
Regina, SK
03.2023 - 01.2024
- Created a safe, non-judgmental environment for clients to openly discuss their emotions, challenges, and goals during therapy sessions.
- Improved clients'' daily living skills by providing guidance in areas such as personal hygiene, communication, and social interactions.
- Enhanced therapy outcomes by implementing evidence-based practices and personalized treatment plans.
- Maintained detailed documentation of client sessions, progress notes, and treatment plans for accurate reporting and continuity of care.
- Guided clients in development of skills and cognitive behavioral therapy techniques.
Server
Bingham University
Nasarrawa State, Nigeria.
08.2015 - 07.2017
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Restaurant Hostess
Omega Restaurant
Abuja, Nigeria
07.2014 - 10.2014
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
Education
Bachelors of Social Work - Social Work
Univeristy of Regina
Regina, SK01.2026
Skills
- Strong Work Ethic
- Exceptional customer service
- Food safety understanding
- Guest Engagement
- Professional Appearance
- Hospitality service expertise
- Cleanliness standards
- Safe Food Handling
Languages
English
Professional Working
Certification
- First Aid, Cpr and AED Training.
- RSBA1- Food Safety and Hygiene.
- Concierge: Roles, Work Environment and Etiquette.
Timeline
Job Coach
40t040
02.2024 - Current
Server
Carmicheal Outreach Inc
01.2024 - Current
Therapeutic Homefire Worker
Chief Redbear Children Lodge's
03.2023 - 01.2024
Server
Bingham University
08.2015 - 07.2017
Restaurant Hostess
Omega Restaurant
07.2014 - 10.2014
Bachelors of Social Work - Social Work
Univeristy of Regina