Lindsey Henderson
Torrance
Summary
Professional hospitality worker with extensive experience in delivering high-quality service in fine dining as well as busy dining settings and events. Known for strong focus on teamwork and achieving customer satisfaction. Versatile and reliable, adapting to changing needs and ensuring smooth operations through excellent communication and problem-solving skills.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Job Coach
ICAN- California Abilities Network
09.2023 - Current
- Monitored client progress and adjusted job coaching strategies to meet needs and navigate challenges.
- Cultivated strong relationships with community organizations and resources to provide additional support services for clients when needed.
- Developed and maintained relationships with clients and community resources to support job coaching.
- Offered ongoing support to clients, helping them meet their goals, and leading to increased levels of motivation and self confidence.
Bartender/ Cocktail Server
Bear River Casino Resort
01.2020 - 08.2023
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
Server
Moose’s Saloon
05.2019 - 12.2019
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Lead Server
Resort at Paws Up
06.2016 - 05.2019
- Managed high volume dining periods with effective time management and strong multitasking abilities.
- Promoted a positive workplace culture through teamwork, open communication, and mutual support among coworkers.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Implemented upselling techniques to boost average check size while still prioritizing guest satisfaction.
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
- Inspected FOH stock to identify shortages, replenish supply and maintain consistent inventory.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
Education
Bachelor of Arts - Sociology
University of California Irvine
Irvine, CA06-2026
Sociology For Transfer - Sociology
College of The Redwoods
Eureka, CA06-2023
Skills
- Strong work ethic
- Exceptional customer service
- Team collaboration
- Tableside etiquette
- Multitasking and organization
- Upselling techniques
- Point of sale (POS) system operations
- Positive and professional
Certification
Serve Safe
Timeline
Job Coach
ICAN- California Abilities Network
09.2023 - Current
Bartender/ Cocktail Server
Bear River Casino Resort
01.2020 - 08.2023
Server
Moose’s Saloon
05.2019 - 12.2019
Lead Server
Resort at Paws Up
06.2016 - 05.2019
Bachelor of Arts - Sociology
University of California Irvine
Sociology For Transfer - Sociology
College of The Redwoods
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