Faith Castro
Etobicoke
Summary
As an experienced retail manager in the pet care industry, I am passionate about delivering exceptional customer service and leading teams to success. I have a strong background in staff development, inventory management, and achieving sales targets, with a deep commitment to animal welfare and community engagement.
Overview
8
8
years of professional experience
Work History
Manager
Tailblazers Etobicoke
04.2024 - 01.2025
- Hire, train, and manage a team of sales associates and support staff
- Create, place and manage product orders by analyzing inventory levels, sales trends, and customer demand to ensure optimal stock levels and timely delivery of pet supplies
- Schedule employee shifts and ensure adequate coverage during peak hours
- Ensure the highest level of customer satisfaction by addressing inquiries, concerns, and complaints promptly
- Have an extensive knowledge on food, supplements, health needs and issues for both dogs and cats
- Create promotions and sales ideas
- Connect and work with brand representatives
- Managed social media accounts
Supervisor
Above the Clouds
10.2023 - 04.2024
- Trained new employees on store policies, procedures, and sales techniques to enhance their performance.
- Adapted staffing schedules for a team of 10, according to peak hours and seasonal demands for optimal customer service coverage.
- Oversaw daily operations, ensuring smooth workflow and timely completion of tasks.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions
Retail Sales Associate (Key Holder)
Sally Beauty
10.2022 - 10.2023
- Increased beauty product sales by providing personalized consultations and recommendations to clients.
- Maintained a clean, organized work area which facilitated efficient client interactions and helped to maintain a professional store image.
- Assisted in inventory management, ensuring adequate stock levels for high-demand beauty items.
- Supported store management with daily operations tasks such as opening/closing procedures, staff scheduling, and ordering replenishments.
Sales Advisor (Key Holder)
Urban Outfitters
10.2021 - 11.2022
- Provided expert product knowledge to customers, leading to informed purchasing decisions and increased satisfaction levels.
- Increased sales by establishing rapport with customers and identifying their needs.
- Exceeded sales targets consistently through effective product demonstrations and persuasive communication skills.
- Collaborated with team members to achieve monthly sales goals and improve overall performance.
Waitress
Vesuvio’s Ristorante
10.2018 - 01.2021
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Used cash registers and credit card machines to cash out customers.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
Team Member
Booster Juice
01.2017 - 10.2018
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Contributed to team success by completing jobs quickly and accurately.
- Maintained productive, efficient approach to all tasks.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
Education
Bachelor’s - Political Science
York University
Toronto, ON12.2024
Diploma - Honour Roll
St. Thomas Aquinas Secondary School
Etobicoke, ON06.2020
Skills
- Customer service
- Strong multi-tasking
- Problem-solving
- Retail operations
- Staff training and development
- Social media marketing
- Sales strategy development
- Store operations
- Management
Languages
English
Timeline
Manager
Tailblazers Etobicoke
04.2024 - 01.2025
Supervisor
Above the Clouds
10.2023 - 04.2024
Retail Sales Associate (Key Holder)
Sally Beauty
10.2022 - 10.2023
Sales Advisor (Key Holder)
Urban Outfitters
10.2021 - 11.2022
Waitress
Vesuvio’s Ristorante
10.2018 - 01.2021
Team Member
Booster Juice
01.2017 - 10.2018
Bachelor’s - Political Science
York University
Diploma - Honour Roll
St. Thomas Aquinas Secondary School
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